What are the responsibilities and job description for the Service Desk Associate (NOC 1) position at Cotton & CO?
Description
Service Desk Associate, NOC 1 (US - Remote)
What to expect when you join the Sikich family
Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through diverse perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth - for our clients, for ourselves and for our communities.
The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you. Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice.
Do you want to work with other skilled practitioners and serve clients in a way that makes a difference? Are you seeking a supportive environment backed by a deep and extensive set of skillsets? Are you ready to make an impact and be acknowledged for your contributions? If you answered yes to these questions, we see a mutually beneficial and gratifying relationship on the horizon!
Are you ready to grow with us?
Position Summary
We are seeking a Service Desk Associate to provide technical support and management of end users, servers, and network infrastructure.
What will you do in this role?
- Provide first-call resolution for day-to-day customer issues and requests, demonstrating strong problem-solving skills and technical knowledge.
- Efficiently triage, prioritize, troubleshoot and escalate end-user and infrastructure related issues, ensuring timely resolution and minimal disruption.
- Collaborate with Level 2 and Level 3 Consultants to troubleshoot and escalate complex issues as needed, and actively engage in learning and applying advanced server and network infrastructure concepts to enhance technical expertise.
- Employ exceptional customer service skills, including organization, clear and helpful communication, and prompt response, to uphold a best-in-class customer satisfaction and service quality.
- Accurately track time and document technical efforts in the PSA (Professional Services Automation) tool, ensuring transparency and accountability.
- Contribute to the continuous improvement of service delivery processes, leveraging feedback and best practices to enhance operational efficiency.
- Maintain and expand technical skills through ongoing training and professional development opportunities, staying current with industry trends and technologies.
- Participate in after-hours on-call duty rotation, providing support outside of regular business hours as needed.
- Work remotely as part of the NOC Service Desk team
What do you need to succeed in this role?
In addition, specific skills / experience required are as follows : .....
About Sikich
Sikichis a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients' businesses.
Sikich Total Rewards
Our team members enjoy expansive benefits ranging from competitive compensation and insurance options to wellness programs and a flexible time off policy, to name only a few. Sikich also takes pride in prioritizing team members' health, total wellbeing and time spent with family, friends and in the pursuit of personal goals, hobbies, and endeavors.
In compliance with this state's pay transparency laws, the midpoint of the salary range for this role is$60,000. This is not a guarantee of compensation or salary, asfinaloffer amount may vary based on factors including but not limited to experience and geographic location.
Some examples of our many benefits :
We also offer :
Want to learn more? Visit our Careers website or Glassdoor profile.
Sikich is an Equal Opportunity Employer M / F / D / V
Sikich currently practices in an alternative practice structure in accordance with the AICPA Professional Code of Conduct and applicable law, regulations, and professional standards. Sikich CPA LLC is a licensed CPA firm that provides audit and attest services to its clients. Sikich LLC has a contractual arrangement with Sikich CPA LLC under which Sikich LLC provides Sikich CPA LLC with professional and support personnel and other services to support Sikich CPA LLC's performance of its professional services, and Sikich CPA LLC shares certain client information with Sikich LLC with respect to the provision of such services.
Salary : $60,000
