Outreach Coordinator

Counseling Works is a thriving private therapy practice with offices located in Naperville, Frankfort, Lemont, and Shorewood Illinois. We are an established group practice with a strong reputation and are excited to add a part-time Outreach Coordinator to our team.

As an organization, we place focus not only on our clients, but on our professionals, as well. We pride ourselves on creating an environment where we can foster the personal and professional growth of all of our staff, and continuously offer opportunities for career development. With openness and collaboration at our core, we recognize the needs of our employees, and work to create a positive work life balance. Through therapy, we believe that ongoing happiness and a better life are possible, and we feel privileged to encourage this type of support in our communities. 

Why Consider This Role:

The Outreach Coordinator is a field-based, business development role allowing a hybrid schedule that balances independence and team connection throughout the week. The Outreach Coordinator will spend much of their time in the field networking, building relationships, and educating referral sources on mental health services available through Counseling Works.

The role of Outreach Coordinator is perfect for someone who enjoys building relationships, connecting with others, and providing invaluable information on our mental health services. A passion for mental health and a strong desire to connect our therapists with those needing services is critical. 

What You’ll Do:

• Represent Counseling Works with warmth and professionalism.
• Partnership Identification and Relationship Development - source, connect, and maintain relationships with local healthcare related organizations, professional business offices and schools to explain the benefits of working with Counseling Works.
• Market Analysis and Strategy - maintain working knowledge of market trends in mental health services to further our referral sources.
• Client Relationship Management - maintain accurate tracking of contacts, manage our CRM (KEAP), and gather feedback from connections.
• Partner with Clinicians - work with our talented clinical team to broadcast their services in the community.
• Create and Implement Full Cycle Referral Process - track referral organizations, communication methods, and client referrals to ensure achievement of established KPIs.
• Promote Counseling Works effectively to partners through a variety of activities such as personal appointments, meetings, phone calls, tours, emails and events/conferences
• Organize and coordinate community events, and in-service professional events
• Travel to local businesses on a regular basis
• Provide weekly and monthly activity and accounts reports to supervisor
• Other general administrative tasks to be determined, or as assigned

Knowledge, Skills, Abilities:

• Implementing monthly, seasonal and annual marketing strategies, and evaluating according results
  
• Meeting performance goals - meet or exceed the number of professionally referred patients to the clinics measured by increased revenue & appointments booked
• Ability to plan, implement, and execute strategies independently to achieve sales goals effectively
• Exhibit a sense of urgency for goal achievement with a strong commitment to results
  
• Technologically Proficient, especially in Excel, Google Suite apps, Apple Products (Ipads, Macs, Iphone), client management type software (KEAP, Flowdesk), and basic level skills in the use of PowerPoint
• Working knowledge of the mental health field, confidentiality for patient health information, and HIPAA-compliance.

What You’ll Get:

• Competitive compensation commensurate with level of experience; $22/hr
• Travel reimbursement
• Opportunities for career advancement
• Supportive team environment
• Comfortable and well decorated office space

Reports to: Stacey Castellaneta, Director of Operations

Schedule: 20 hours/week, business hours; hybrid (combination of local travel, in office and remote locations)

Education & Experience Requirements:

• Minimum of associate level collegiate degree in sales, marketing, healthcare, office administration, hospitality, or similar field. 
• Must have a current, valid driver's license and reliable transportation for travel in the general area of our office locations.
• Willing to work business, daytime hours.
• Complete comfort in introducing and explaining our services to others.
• Successful sales experience strongly preferred.
• Prior experience with mental health in some capacity is a plus but not required.

Compensation

• $22/hour
• Mileage Reimbursement for Travel

Salary : $22