What are the responsibilities and job description for the Tech Support Specialist position at Counseling Works?
Position Overview
We are seeking a highly skilled and tech-savvy individual who is passionate about technology, data, and analytics to join our team as a Part-Time Tech Support Specialist. In this role, you will provide critical technical support to our staff while managing our data systems and technology platforms.
Schedule & Compensation
- Hours: 15-20 hours per week (Monday/Wednesday/Friday during business hours)
- Response Time: 24-hour turnaround expected
- Compensation: $20-22 per hour
Key Responsibilities
Technical Support
- Provide comprehensive technical support for staff across computer hardware, software, and network issues
- Troubleshoot and resolve GSuite-related problems (Gmail, Google Sheets, Google Drive)
- Manage IT security concerns and ensure compliance with security protocols
- Perform on-site tech setup at any of our four locations (Naperville, Shorewood, Lemont, Frankfort)
Data Management
- Compile and analyze monthly metrics data for the practice
- Maintain and optimize data management systems
- Create and maintain documentation for technical processes
Platform Management
- Serve as the primary expert for organizational software tools
- Evaluate and implement new technology platforms
- Manage platform integration and ensure system compatibility
- Conduct staff training on new and existing platforms
Required Qualifications
- Demonstrated proficiency with Google Workspace, especially Google Sheets
- Experience in technical support and troubleshooting
- Strong analytical skills with experience in data compilation and analysis
- Excellent communication and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment
- Passion for numbers, data, and analytics
Preferred Qualifications
- Experience with Google Looker
- Background in IT security
- Previous tech support role experience
Salary : $20 - $22
