Regional Manager

Counter Culture Coffee was founded in 1995 and is headquartered in Durham, NC, with regional offices in 12 major cities across the country. Counter Culture Coffee has been continuously innovating in the coffee industry and we’re looking for passionate, dynamic, diverse team members to help us expand our efforts.

Counter Culture Coffee is:

• A relentless pursuit of coffee perfection
• A dedication to real environmental, social, and fiscal sustainability
• A commitment to creating cutting edge coffee people

Our Core Values are:

• Quality Coffee | We continue to cultivate relationships with growers and organizations around the world in order to build trust, improve quality, and foster transparency.
• Education | We believe the pursuit of coffee perfection includes educating ourselves, our partners, and our customers about the coffee supply chain and the best methods of preparation.
• Sustainability | Our commitment to affecting positive change in every community to which we are connected is driven by our belief that we can–and should–always strive to improve upon the present.
• Transparency | We are committed to sustainability and holding ourselves and our peers accountable for creating a more sustainable future of coffee.

Position: Regional Manager

Department: Sales

Location: New York, NY

Reports To: National Aftersales Manager

FLSA Status: EXEMPT, 8742

Job Overview:

Counter Culture regional team members are smart, resourceful, and reliable, but, first and foremost, they genuinely care about people and coffee. Regardless of role, every regional team member contributes to the success of their region and the wholesale channel as a whole. Collaboration, dedication, and a shared commitment to excellence drive our collective success.

The Regional Manager oversees the overall success of a specific region. They lead a small team of sales and aftersales professionals to achieve company goals. This includes setting sales and retention strategies, supporting technical service and education initiatives, and managing the team to ensure revenue, retention, and profitability targets are met.

Job Duties:

• Achieve regional revenue, retention, and profitability targets
• Manage actions of regional team members to ensure that the regions meet quarterly and annual targets for revenue, retention, and profitability
• Lead the regional team in creating and refining the regional strategy to align with the company’s overall goals
• Ensure regional success by understanding and influencing leading indicators and metrics
• Collaborate with the regional management team to create and support customers across all channels through best-in-class education and technical support

Requirements:

• Passion for coffee and a commitment to Counter Culture Coffee’s mission and values
• At least three years of experience in sales, account management, or a related field
• At least one year of management experience in specialty coffee or a closely related field
• Proven ability to identify, hire, and develop successful team members
• Strong leadership, management, and accountability skills
• Proven ability to create and execute strategies aligned with company goals and KPIs
• Excellent communication and interpersonal skills
• Willingness to learn and grow professionally
• Strong analytical and problem-solving skills
• Ability to work independently and prioritize tasks
• Proficient in CRM systems, G-Suite, and relevant communication tools
• Enjoys travel, including occasional overnight trips
• Willing to work hours may be outside of normal business hours including some weekends and or holidays
• Must have a valid US driver’s license and ability to drive a company vehicle

Physical Aspects of this Job:

The physical activity of this position:

• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities must convey detailed or critical verbal instructions to other workers accurately, loudly, or quickly.
• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction.
• Ability to receive detailed information through oral communication and to make the discriminations in sound.
• Stooping, kneeling, crouching, reaching, climbing.
• Standing for sustained periods of time, walking for long distances or from one work site to another.
• Pushing, pulling, lifting, fingering, grasping, feeling (attributes of objects).

The physical requirements of this position:

Light work (exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects). Requires ability to function in narrow aisles or passageways.

The visual acuity requirements (including color, depth perception, and field vision) of this position:

The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

The conditions the worker will be subject to in this position:

None. The employee is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

90 Day Goals:

• Attend New Employee Orientation, where applicable.
• Strong understanding of LEAN, GGOB, B-CORP
• Strong understanding of Counter Culture’s vision, mission, values, and plan
• Come to a comprehensive understanding of our wholesale program including our products, services, and best practices
• Master scheduling and communication via G-suite applications
• Become proficient in Counter Culture’s CRM system and sales reporting tools
• Master scheduling and communication via G-suite applications
• Lead QBR for regional team members to set priorities, identify and resolve issues, and improve line of sight with the goal of improving regional profitability
• Conduct quarterly reviews with each member of the region

Benefits: Currently, the offered benefits include: group health (medical, dental and vision), available the first of the month after 30 days of employment; Flexible Spending Accounts for Healthcare and for Dependent Care; short- and long-term disability; life insurance; Wellness Benefits; 401(k) program; paid time off; eight company holidays; Stock Option Plan; A Stake in the Outcome.

Counter Culture Coffee a growth-oriented company, team of coffee driven individuals working together on continuous improvements.

Counter Culture Coffee is an Equal Opportunity Employer in both policy and practice.

Counter Culture Coffee assesses candidates for employment based on their knowledge, skills, and abilities to perform the job for which they are applying and without regard to any non-job-related category as protected by federal, state or local law.

Finalist candidates for employment will be required to demonstrate USA employment eligibility - per federal and state law, Counter Culture Coffee participates in the federal E-Verify program.