What are the responsibilities and job description for the Teak Furniture Sales Associate position at Country Casual Teak?
Main Responsibilities
Order Entry and Proposal Preparation: Enter orders and proposals accurately using the company's CRM and ERP systems.
Sales Collateral Creation: Create and organize sales materials, formal proposals, and presentations for Furniture Account Executives.
Crm Database Maintenance: Facilitate the upkeep and accuracy of the CRM database, ensuring data integrity.
Sales Metrics and Reporting: Utilize the CRM to establish baseline sales metrics, create dashboards, and monitor performance indicators.
Lead Research and Targeting: Research potential leads to compile targeted account lists for the sales team.
Account Support: Communicate with established accounts, respond to inquiries, and ensure customer satisfaction. Understand customer deadlines and consistently strive to exceed expectations in delivering information and solutions.
Product Knowledge: Acquire comprehensive knowledge of all products and services offered by Country Casual Teak, including care and maintenance.
Customer Communication: Monitor and communicate accurate information regarding products, warranties, and lead times to customers.
Order and Lead Time Monitoring: Periodically check unshipped orders and lead times, updating clients as necessary.
Cross-Functional Collaboration: Work closely with Sales as well as other teams - Marketing, Customer Service, and Operations - to ensure seamless communication and coordination.
Process Expertise: Become proficient in order entry, proposal preparation, and customer service workflows.
General Support: Assist the Sales Team with additional tasks and responsibilities as needed to ensure team success.
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