What are the responsibilities and job description for the Teak Furniture Sales Specialist position at Country Casual Teak?
Key Responsibilities
- Order and Proposal Management: Enter orders and proposals accurately using the company's CRM and ERP systems
- Sales Collateral Preparation: Create and organize sales materials, formal proposals, and presentations for Furniture Account Executives
- CRM Database Maintenance: Facilitate the upkeep and accuracy of the CRM database, ensuring data integrity
- Sales Metrics and Reporting: Utilize the CRM to establish baseline sales metrics, create dashboards, and monitor performance indicators
- Lead Research and Targeting: Research potential leads to compile targeted account lists for the sales team
- Account Support: Communicate with established accounts, respond to inquiries, and ensure customer satisfaction. Understand customer deadlines and consistently strive to exceed expectations in delivering information and solutions
- Product Knowledge: Acquire comprehensive knowledge of all products and services offered by Country Casual Teak, including care and maintenance
- Customer Communication: Monitor and communicate accurate information regarding products, warranties, and lead times to customers
- Order and Lead Time Monitoring: Periodically check unshipped orders and lead times, updating clients as necessary
- Cross-Functional Collaboration: Work closely with Sales as well as other teams - Marketing, Customer Service, and Operations - to ensure seamless communication and coordination
- Process Expertise: Become proficient in order entry, proposal preparation, and customer service workflows
- General Support: Assist the Sales Team with additional tasks and responsibilities as needed to ensure team success