What are the responsibilities and job description for the Deposit Operations Associate position at Country Club Bank?
Deposit Operations AssociateJob Function : The Deposit Operations Associate is responsible for operational work that requires some supervision but will be expected to analyze the information / situation, apply applicable policy, and find an appropriate resolution while fostering a positive client experience. Individuals in this position will have specific duties but will be expected to assist with other duties within the department.Essential Duties and Responsibilities : Performs daily review and processing of transaction activity within the bank's fraud prevention applications.Revise department manual and procedures, related to various daily functions, to ensure processes are appropriately documented and accurately reflect bank policies.Performs review and processing of debit card-compromised events, to include pulling reports, sending notifications, and communicating to appropriate internal departments.Responsible for maintaining an understanding of rules and regulations applicable to item processing and EFTs.Understand and follow regulatory requirements and bank policy / procedures as it relates to all aspects of Electronic Funds Transfers (EFT) and check disputes.Process consumer and commercial disputes accurately and in a timely matterAccountable for reviewing various reports to monitor transactional activity and respond according to bank protocols, in an effort to ensure compliance and risk.Monitor alerts from the bank's internal fraud monitoring systems. Respond to alerts promptly and verify transactions according to bank protocols.Performs quality control of the department's processes and procedures, to include but not limited to reviewing year-end reports and maintenance activity reviews.Handles wire requests through the recorded callback procedure as described by our policy.Provide efficient and professional quality service by researching and resolving requests, questions, and inquiries from customers and internal departments.Responsible for knowledge in all bank products and will assist in department training when necessaryAttends work regularly and consistently to ensure appropriate staffing needs are met in the department.Other tasks as assigned from time to time by the supervisor or other members of the management team.Job Qualifications / Required Skills and Abilities : High school or College degree preferredTwo plus years of banking experience or deposit operations experience preferredMust be a self-starter with the ability to collaborate with the team and bring innovative ideasStrong accuracy and attention to detailSuperior verbal and written communication skillsExcellent follow through and time management skillsExhibit and maintain high degree of professionalismExcellent organizational skillsMaintain high degree of confidentiality and integrityAbility to communicate effectively and professionally at all levels of the organizationStrong PC, Web, and Microsoft applicationsMust attend work regularly and consistently to ensure appropriate staffing needs are met in the department and the organization, and needs are met in a timely fashionMUST possess a ""can do"" customer-service attitude / philosophyHours : Monday-Friday 8 : 30am to 5 : 00pmEligible for Hybrid : Yes (2 days remote) Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
