What are the responsibilities and job description for the Front Desk Receptionist position at Country Club of Detroit?
Summary:
The Front Desk Receptionist establishes a warm and welcome atmosphere for our Members and their guests. The primary goal of this position is to provide an outstanding customer experience and support to all Members and guests with a presentable, friendly and outstanding people skill set.
About Our Organization:
Country Club of Detroit (CCD) is a fixture in the hospitality, sports, agronomy, and leadership spaces. Our positions are more than jobs. Through opportunities for learning, growth, and connectivity, CCD is dedicated to launching and advancing careers. We are known as an employer of choice in a busy club market. That’s because we’re committed to our professional team.
- We build and nurture professionals – no matter the role, all CCD employees are trained and supported to perform at the highest professional level, gaining valuable experience that will benefit future positions in any industry
- Our talented team is driven by mission – Across all departments, CCD professionals care deeply for their work and our organization. The club industry is person-centric with a focus on meaningful connections, and that extends to our staff
- Thought leaders are welcome here – throughout our years of creativity and progressive thought, CCD has remained stable and relevant due to our commitment to adapt to changing times while never sacrificing excellence.
Essential Job Duties:
- Ensuring the Membership and their guests have an exceptional experience every time
- Achieving maximum satisfaction and overall success through the control of quality of service
- Implementation and enforcement of all Club rules for Members, guests and staff
- Creating reservations for all areas including events, dining, bridge events, racquet sports and overnight suites
- Coordinating room status updates by notifying Housekeeping or Maintenance of all information regarding check-outs, special requests, guestroom maintenance, etc.
- Follow procedures for issuing and closing safe deposit boxes used by members and guests
- Posting and filing all charges to Member’s accounts accurately
- Process mail, packages and messages
- Participating in overall Club maintenance and cleanliness; familiar with all safety and emergency procedures
- Facilitating switchboard and incoming calls
- Other tasks and assignments may be assigned outside of this job description
Minimum Skills & Qualifications:
- Effective communication skills, verbal and written
- High school diploma, GED equivalent or higher required
- Ability to operate electronic reservation system, Microsoft Office
- Receptionist experience in Clubhouse operations or similar job role experience preferred
- Must be legally authorized to work in the United States
- Ability to work days, evenings, weekends and Holidays
Provided Amenities:
- Daily lunch provided during working hours
- Employee golf privileges on Mondays
- Discounted merchandise in Pro Shop
