Technical Support parts specialist

Job Summary: We are seeking a versatile and motivated individual to join our team as a Multi-Faceted Support Specialist. This role combines responsibilities in reception, social media management, marketing, shipping/receiving, and more. The ideal candidate will be organized, adaptable, and eager to contribute across multiple areas of our growing business. This position is primarily on-site at our office, with remote work available only under exceptional circumstances (e.g., illness or severe weather).

Key Responsibilities:

• Reception: Answer phone calls, take messages, respond to simple inquiries, and relay complex questions to the appropriate team member.
• Social Media Management: Create, schedule, and manage content across popular social media platforms. Engage with followers and monitor social media performance.
• Advertising & Marketing: Assist in developing and implementing marketing strategies to promote our brand and products. Collaborate on advertising campaigns and analyze their effectiveness.
• Shipping & Receiving: Fulfill shipping and receiving duties during times when other team members are unavailable, ensuring timely and accurate processing of orders.
• Part Identification Support: Assist in analyzing and identifying lift parts using customer-provided images and descriptions.
• Customer Service: Provide exceptional service by responding to inquiries and ensuring customer satisfaction.

Qualifications:

• High school diploma or equivalent; additional technical training or experience in a related field is a plus.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office Suite, particularly Word and Excel.
• Experience with popular social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn) and social media management tools.
• Basic knowledge of shipping/receiving processes.
• Excellent written and verbal communication skills.
• Self-motivated and capable of working independently when necessary.

Preferred Skills:

• Familiarity with accessibility lifts, their components, or similar mechanical systems.
• Experience in advertising and marketing, including digital campaigns.
• Basic understanding of technical diagrams and part schematics.
• Customer service experience in a technical or e-commerce setting.

What We Offer:

• Opportunities for growth and professional development.
• A supportive and collaborative team culture.
• Competitive salary and benefits package.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities
• Holiday pay
• Hourly pay

Schedule:

• 8 hour shift

Experience:

• parts warehouse: 2 years (Preferred)

Ability to Commute:

• Brighton, MO 65617 (Required)

Work Location: In person

Salary : $20 - $24