What are the responsibilities and job description for the Technical Support Rep (Internet Connectivity) position at InSite Support Services & Insure Response?
Love exploring technology, helping people and sharing your knowledge?
Then we're looking for you -- Join our NEVADA, MO Technical Support Team!
Under general supervision, in a 24/7 in-bound call center environment, TSR's will be the friendly voice and customer service experts to our telecommunications clients. They will diagnose and resolve technical hardware and software issues while guiding customers through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
We offer competitive wages (starting wage up to $12.00/hour, dependent on experience and skills) and benefits, including health insurance and 401(k) retirement with a company match! Shift differentials (additional compensation) are available for evening and weekend shifts. We also provide two weeks of paid, mandatory training.
Check out a brief video regarding the position from our operations manager here https://youtu.be/EtXBCJHFruM
Spanish bilinguals will receive priority consideration with an additional pay differential for skill.
Applications with "Wide Open" Scheduling Availability (7a-12a seven days a week) will also be given priority!
Please, no phone calls to check on the status of your application; Reply to your application receipt email for further information or updates - Thank You!
Visit www.insitesupport.com/careers for additional information
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Salary : $12
