Hotel Assistant General Manager (AGM)

Overview
We are seeking a dedicated and proactive Assistant Hotel Manager to join our team. In this role, you will support the Hotel General Manager in overseeing daily operations, ensuring exceptional guest experiences, and maintaining high standards of service. The ideal candidate will possess strong leadership skills and a background in customer service, with experience in food service management being a plus. This position is perfect for someone looking to grow their career in the hospitality industry.

Responsibilities

• Assist in managing hotel operations, including front desk, housekeeping, and food service departments.
• Ensure guest satisfaction by addressing inquiries, resolving complaints, and providing assistance as needed.
• Oversee staff performance, providing training and support to enhance customer service skills.
• Conduct interviews and assist in the hiring process for new team members.
• Maintain compliance with health and safety regulations, particularly in food handling and service areas.
• Collaborate with the management team to develop strategies for improving operational efficiency and guest experiences.
• Manage shift schedules to ensure adequate staffing levels during peak times.
• Monitor inventory levels of supplies and equipment, placing orders as necessary to maintain operations.

Requirements

• Previous experience in a management role within the hospitality or restaurant industry is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Knowledge of food service management practices and food handling regulations is advantageous.
• Experience in quick service fast food restaurants is a plus.
• Excellent communication skills with the ability to lead a diverse team effectively.
• Ability to work flexible hours, including evenings and weekends as needed.
• Strong organizational skills with the ability to multitask in a fast-paced environment.

Join our dynamic team as an Assistant Hotel Manager where you can contribute to creating memorable experiences for our guests while developing your career in hospitality!

Job Type: Full-time

Pay: $41,702.00 - $45,569.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Experience:

• Hotel management: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Lansing, MI 48917 (Required)

Ability to Relocate:

• Lansing, MI 48917: Relocate before starting work (Required)

Work Location: In person

Salary : $41,702 - $45,569