What are the responsibilities and job description for the Front Desk Agent position at Country Inn and Suites By Radisson?
Job Summary:
We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.
Responsibilities:
- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with requests and provide information about hotel services and amenities
- Process guest payments and maintain accurate records
- Handle guest complaints and resolve issues promptly and courteously
- Perform night audit duties as needed
- Maintain a clean and organized front desk area
Requirements:
- Previous experience in hotel management or hospitality industry preferred
- Strong communication skills and excellent phone etiquette
- Ability to speak multiple languages is a plus (Bilingual, Multilingual)
- Knowledge of guest relations and guest services
- Familiarity with night audit procedures is advantageous
- Ability to work in a fast-paced environment while maintaining professionalism
- High school diploma or equivalent
This position offers an exciting opportunity to work in a dynamic hospitality environment where you can showcase your customer service skills and contribute to creating memorable guest experiences.
Job Type: Part-time
Pay: $13.00 - $13.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Maumee, OH 43537 (Required)
Ability to Relocate:
- Maumee, OH 43537: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14
