What are the responsibilities and job description for the General Manager position at Country Inn and Suites By Radisson?
Job Overview
We are seeking a dedicated and experienced Hotel Manager to oversee the daily operations of our establishment. The ideal candidate will have a strong background in hospitality management, exceptional customer service skills, and the ability to lead a team effectively. As the Hotel Manager, you will be responsible for ensuring guest satisfaction, managing hotel staff, and optimizing revenue while maintaining high standards of service.
Responsibilities
- Oversee all aspects of hotel operations, including front desk management, housekeeping, and maintenance.
- Supervise and train hotel staff to ensure exceptional service delivery and adherence to company policies.
- Manage guest relations by addressing inquiries, resolving complaints, and ensuring a positive experience for all guests.
- Implement revenue management strategies to maximize occupancy rates and profitability.
- Conduct regular inspections of the property to ensure cleanliness and maintenance standards are met.
- Coordinate night audits and ensure accurate reporting of financial transactions.
- Maintain effective communication with all departments to ensure smooth operations.
- Utilize phone systems efficiently for guest services and internal communications.
- Foster a welcoming environment for guests by promoting hospitality values among staff members.
Qualifications
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong knowledge of revenue management principles and practices.
- Excellent customer service skills with a focus on guest satisfaction.
- Ability to supervise staff effectively and foster teamwork.
- Experience with night audit procedures is preferred.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with resort operations is advantageous but not required.
- Strong organizational skills with attention to detail in managing daily tasks and responsibilities.
Join our team as a Hotel Manager where you can make a significant impact on our guests' experiences while leading a dedicated team in the hospitality industry!
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Shoreview, MN (Required)
Ability to Relocate:
- Shoreview, MN: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $70,000
