Hotel Front Desk Agent

Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in the hospitality industry. As the first point of contact for our guests, you will play a crucial role in ensuring a positive experience from check-in to check-out. This position requires excellent customer service skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Bilingual or multilingual candidates are highly encouraged to apply, as effective communication is key in providing exceptional guest services.

Duties

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
• Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
• Operate phone systems to manage incoming calls and assist guests with reservations or requests.
• Perform night audit duties as required, ensuring all financial transactions are accurately processed.
• Maintain a clean and organized front desk area while ensuring all guest areas are inviting and well-kept.
• Resolve guest complaints or issues promptly and professionally, escalating when necessary to management.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.

Qualifications

• Previous experience in a front desk role within a hotel or hospitality setting is preferred.
• Strong customer service skills with an emphasis on phone etiquette and guest relations.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Proficiency in hospitality management software is an advantage; familiarity with night audit procedures is beneficial.
• Bilingual or multilingual capabilities are highly desirable for effective communication with diverse guests.
• Excellent organizational skills with the ability to multitask in a busy environment while maintaining attention to detail.
• A positive attitude and the ability to work collaboratively within a team setting.

Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Morning shift
• Overnight shift

Experience:

• Hotel: 1 year (Preferred)

Ability to Commute:

• Atlanta, GA 30315 (Required)

Ability to Relocate:

• Atlanta, GA 30315: Relocate before starting work (Required)

Work Location: In person

Salary : $12