What are the responsibilities and job description for the Hotel Front Desk Agent position at Country Inn and Suites By Radisson?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience and maintaining the smooth operation of our front desk.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Answer phone calls with professionalism, addressing inquiries and providing information about hotel services.
- Assist guests with reservations, modifications, and cancellations.
- Handle guest complaints or concerns promptly and effectively to ensure satisfaction.
- Maintain accurate records of guest information and transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Provide local area information and recommendations to enhance guest experiences.
- Uphold hotel policies and procedures while maintaining a high level of confidentiality.
Qualifications
- Previous experience in front desk operations or guest services is preferred.
- Strong phone etiquette and communication skills are essential.
- Multilingual abilities are a plus, enhancing our ability to serve diverse guests.
- Knowledge of hospitality management principles is advantageous.
- Bilingual candidates are encouraged to apply for improved guest relations.
- Familiarity with hotel management software is beneficial but not required; training will be provided.
- Excellent problem-solving skills with a focus on guest satisfaction.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent where your contributions will directly impact the guest experience in our vibrant hospitality environment!
Job Type: Full-time
Pay: From $12.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Atlanta, GA 30315 (Required)
Work Location: In person
Salary : $12
