What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Country Inn and Suites, Florence SC?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. This role is essential in creating a welcoming atmosphere for our guests and ensuring their needs are met throughout their stay. The ideal candidate will possess excellent customer service skills, a strong understanding of hotel operations, and the ability to communicate effectively with guests from diverse backgrounds. Multilingual abilities are a plus, as we strive to cater to an international clientele.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries and provide information regarding hotel services, local attractions, and amenities.
- Maintain front desk operations by managing phone systems and responding promptly to calls.
- Resolve guest complaints or issues in a professional manner, ensuring guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals.
- Process payments and maintain accurate records of transactions.
- Assist in managing reservations through various booking systems.
- Uphold the highest standards of hospitality management to enhance the guest experience.
Requirements
- Previous experience in a hotel or resort front desk role is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette and communication skills.
- Familiarity with hospitality management software and phone systems is beneficial.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong organizational skills with attention to detail.
- A positive attitude and the ability to work well in a team-oriented environment.
Join us in providing exceptional service and creating memorable experiences for our guests!
Job Type: Part-time
Pay: $9.75 - $10.00 per hour
Expected hours: 16 – 24 per week
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Overnight shift
Ability to Commute:
- Florence, SC 29501 (Required)
Ability to Relocate:
- Florence, SC 29501: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $10