What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Southern Hospitality?
Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This is a full-time position with various shifts available.
Responsibilities:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns in a timely and professional manner
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Qualifications:
- Previous experience in guest relations or customer service preferred
- Knowledge of hotel management software systems is a plus
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving abilities
- Proficient in using phone systems and office equipment
- Bilingual or multilingual skills are highly desirable
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Employee discounts on hotel stays and dining at affiliated properties
If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Front Desk Agent!
Job Types: Full-time, Part-time
Pay: $10.00 - $13.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
Salary : $10 - $13
