What are the responsibilities and job description for the Hotel General Manager position at Country Inn and Suites?
Job Summary
We are seeking a positive, friendly, and experienced Hotel General Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.
The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.
Responsibilities
- Oversee the work of all employees and set clear objectives
- Hire qualified personnel according to standards set forth by the company
- Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
- Manage budgets and expenses, analyze and report on financial information
- Develop and implement a strong marketing strategy to promote the hotel’s services
- Communicate with customers when appropriate
- Resolve issues that arise with maintenance, equipment, and renovations
- Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
- Conduct regular inspections of the facility and uphold strict compliance with health and safety standards
Qualifications
- Proven experience as a Hotel Manager is preferred
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Well-versed in hotel management best practices and relevant laws/guidelines
- Ability to resolve issues with a customer-focused orientation
- An outgoing personality
- Excellent communication skills
- Strong organizational and time-management skills
- Bachelor’s degree in Hospitality Management, Business Administration, or relevant field is preferred
