What are the responsibilities and job description for the Guest Service Representative position at Country Inn & Suites by Radisson, Baxter?
Guest Service Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests using the hotel's reservation system
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns and escalate as necessary
- Assist with luggage handling and storage
- Process payments and maintain accurate records
- Coordinate with other hotel departments to ensure guest satisfaction
Skills:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and computer software
- Attention to detail and problem-solving skills
- Ability to work in a fast-paced environment
We offer competitive pay, flexible scheduling, and opportunities for career growth. Join our team of dedicated professionals committed to providing exceptional service to our guests.
To apply, please submit your resume and cover letter detailing your relevant experience in guest relations and phone systems.
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: No less than 25 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Evening shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Brainerd, MN 56401 (Required)
Work Location: In person
Salary : $15 - $17