What are the responsibilities and job description for the Front Desk Agent position at Country Inn & Suites Lookout Mtn Chattanooga, TN?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in managing guest relations and maintaining the smooth operation of the front desk, including handling reservations, check-ins, and check-outs. A strong emphasis on hospitality and attention to detail is essential for success in this position.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently, ensuring a seamless experience for all guests.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain accurate records of guest information and reservations using hotel management software.
- Conduct night audits as required, ensuring all transactions are accurately recorded.
- Provide information about local attractions, services, and amenities to enhance guest experience.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Operate phone systems to manage incoming calls and assist guests with their needs.
Skills
- Strong customer service skills with a focus on guest relations.
- Experience in hotel management or hospitality management is preferred.
- Familiarity with front desk operations in a resort or hotel setting is a plus.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Proficient in using phone systems and hotel management software.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while developing your career in the hospitality industry!
Job Type: Full-time
Pay: $12.00 - $13.48 per hour
Expected hours: 40 per week
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Work Location: In person
Salary : $12 - $13
