What are the responsibilities and job description for the Hotel Front Desk Agent position at Country Inn & Suites Wolfchase-Memphis?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will manage guest check-ins and check-outs, handle inquiries, and assist with various administrative tasks to enhance the guest experience.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Answer phone calls promptly, demonstrating excellent phone etiquette.
- Assist guests with inquiries regarding hotel services, local attractions, and reservations.
- Handle guest requests and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations using hotel management software.
- Coordinate with housekeeping and maintenance to ensure guest satisfaction.
- Perform night audit duties as required, ensuring all transactions are accurately recorded.
- Promote hotel services and amenities to enhance guest relations.
- Assist in training new front desk staff as needed.
Requirements
- Previous experience in customer service or front desk operations preferred
- Proficiency in ChoiceAdvantage PMS system is a bonus
- Excellent verbal communication skills
- Strong organizational abilities
- Ability to build rapport with guests
- Bilingual abilities are a plus
- Strong problem-solving skills and the ability to remain calm under pressure.
- A passion for providing outstanding customer service in a hotel environment.
- Must be able to speak, read, write, and understand English
- Ability to lift up to 30 lbs if needed
- Flexibility to work weekends and holidays as required
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Type: Full-time
Pay: $12.45 - $13.10 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 12 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Nights as needed
- Night shift
Work Location: In person
Salary : $12 - $13