What are the responsibilities and job description for the Front Desk Supervisor position at Country Inn & Suites?
Job Summary:
We are seeking a Hotel Front Desk Supervisor to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience throughout their stay. Varied Schedule based on business needs. Schedule includes Evenings, Mornings, and some possible overnights. Hotel front desk, airline or car rental experience required.
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Assist guests with reservations, both over the phone and in person
- Process payments and maintain guest accounts
- Manage phone calls and reservations
- Resolve guest complaints promptly and efficiently
- Perform night audit duties as needed
Qualifications:
- Previous experience in a customer service role, preferably in a hotel or hospitality environment
- Excellent communication skills with a strong focus on guest relations
- Proficiency in using phone systems and hotel management software
- Ability to multitask and work effectively in a fast-paced environment
- or multilingual skills are a plus
- Knowledge of resort or hospitality management is advantageous
This position offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to creating memorable experiences for visitors. If you are passionate about delivering exceptional service and enjoy working at the front desk, we encourage you to apply for this role.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
Schedule:
- 4 hour shift
- 8 hour shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Nights as needed
- Night shift
- Weekends as needed
Ability to Commute:
- Clive, IA 50325 (Required)
Ability to Relocate:
- Clive, IA 50325: Relocate before starting work (Required)
Work Location: In person
Salary : $17
