What are the responsibilities and job description for the Hotel Front Desk Agent position at Country Inn & Suites?
The Location
Country Inn & Suites
9930 North Whitaker Road
Portland, OR 97217
Our Country Inn is looking for a Full Time Front Desk Agent to join their amazing team!
The position pay is $17.00 per hour
Open availability required
The Position
The Front Desk Agent is responsible for answering telephone calls from guests seeking to make or cancel hotel reservations. Greet arriving guest, assign rooms, issue keys and collect guest payment and billing information.
Duties:
- Maintain a neat, clean and well-groomed appearance
- Answer telephone calls from guests seeking to make or cancel hotel reservations
- Greet arriving guests; assign rooms and issue keys
- Collect and process guest payment and billing information
- Answer guest request for assistance
- Provide locale information
- Provide guests with access to hotel services
- Problem resolution and service recovery
- Perform training as assigned
- Work with Housekeeping to ensure all rooms are clean and ready
- Keep maintenance informed of all maintenance issue requests
- Other duties as assigned
Experience
Prior customer service, computer and hospitality experience preferred.
Benefits
- Medical
- Dental
- Supplemental Insurance from Colonial
- Holiday Pay
- Paid Vacation
- Global Hotel Discounts
- Growth Opportunities Within the Company
- Complimentary Employee Meal
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
Experience:
- Hotel: 1 year (Preferred)
Work Location: In person
Salary : $17
