What are the responsibilities and job description for the Front Desk Agent at Radisson Portland Airport Hotel position at Radisson Hotel Portland Airport?
Are you passionate about delivering outstanding guest experiences and ready to take on the dynamic environment of a hotel front desk?
Join our team at the Radisson Portland Airport Hotel as a Front Desk Agent!
Position Summary: Responsible for providing accurate and timely information and services to all guests in a professional and courteous manner.
Position Details: Full-time PM Desk Agent - 3pm to 11:30pm, Monday through Friday
Essential Functions:
- Greet, check-in, and check-out guests in an efficient, friendly, and professional manner.
- Obtain guest identification and credit/check approval as directed by hotel policy.
- Ensure special guest requests are communicated, noted, and fulfilled.
- Listen and respond to guest inquiries in a positive and friendly manner.
- Manage and resolve all guest complaints and problems in a professional, courteous, and timely manner.
- Answer telephones promptly and courteously, routing calls appropriately.
- Enthusiastically sell property, offering information and answering questions on special events, property facilities, amenities, and special rate packages.
- Communicate with the next shift to pass on necessary information.
- Maintain a good working relationship with other departments to retain a high level of guest satisfaction.
- Complete tasks on the daily checklist.
- Adhere to policies regarding handling of employee’s cash bank.
- Post charges to individual room or master accounts.
- Reconcile all charges and cash received during the shift and prepare drop. Have drop witnessed.
- Drive company vans as needed.
- Handle guest mail and messages per established procedures.
- Offer and properly handle requests for wake-up calls.
- Keep work area neat and organized and conduct self in a professional manner at all times.
- Maintain a safe working environment and immediately report all unsafe conditions.
- Comply with all policies and procedures set forth by the property Employee Handbook.
Qualifications:
- High school diploma or GED.
- Possession of government-required licenses or certificates.
- Basic math skills and prior cash handling experience.
Ability to:
- Handle many tasks at one time and work well under pressure.
- Work with minimal supervision.
- Maintain a professional appearance at all times.
- Work as part of a team.
- Communicate effectively.
- Receive and follow both verbal and written instructions.
- Work any day of the week and any hour.
Physical Requirements:
- 6-8 hours of standing/walking.
- 3-6 hours of crouching/bending/stooping, reaching, grasping.
- 1-3 hours of pushing/pulling and lifting/carrying (up to 50 lbs).
- Up to 1 hour of sitting and climbing stairs.
Compensation: Competitive hourly wage with benefits.
Why work for us?
- Competitive Company Benefits for Full Time Employees – 4 Medical plans to choose from through Kaiser Permanente and Aetna, a Dental plan through SunLife Financial, and a Vision plan through SunLife Financial using the VSP network.
- A Retirement plan through the company sponsored 401k plan which includes a company match
- Company paid Life Insurance and Accidental Death and Dismemberment coverage for Full Time Employees
- Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)
- Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)
- Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!
**We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
Apply Now: Join our team and be a part of our commitment to exceptional guest service and hospitality excellence. Submit your resume and cover letter to [email address] or visit our careers page for more information.
