What are the responsibilities and job description for the Hotel Front Desk Manager position at Country Inn & Suites?
Job Overview
We are seeking a dedicated and experienced Hotel Front Desk Manager to oversee the daily operations of our front desk team at our esteemed hotel. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a passion for the hospitality industry. As the first point of contact for our guests, you will play a crucial role in ensuring a positive experience from check-in to check-out.
Duties
- Manage front desk operations, including guest check-in and check-out procedures.
- Supervise and train front desk staff to deliver outstanding guest service.
- Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
- Maintain accurate records of room availability, reservations, and billing information.
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction.
- Conduct night audits to ensure all financial transactions are accurately recorded.
- Implement hotel policies and procedures to enhance operational efficiency.
- Utilize phone systems effectively to manage incoming calls and guest communications.
- Foster a welcoming atmosphere for guests by providing personalized service.
- Assist in developing marketing strategies to promote hotel services and amenities.
Requirements
- Proven experience in hospitality management or hotel management, preferably in a front desk role.
- Strong customer service skills with the ability to build rapport with guests.
- Knowledge of night audit procedures is a plus.
- Proficiency in using phone systems and hotel management software.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills with attention to detail.
- A passion for providing exceptional guest relations in a resort or hotel environment.
Join our team as we strive to create memorable experiences for our guests while fostering a supportive work environment for our staff.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Expected hours: 30 – 50 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Nights as needed
- On call
- Overnight shift
- Weekends as needed
Ability to Commute:
- Big Rapids, MI 49307 (Required)
Ability to Relocate:
- Big Rapids, MI 49307: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
