What are the responsibilities and job description for the Hotel General Manager position at Country Inn & Suites?
Job Overview
We are seeking a dedicated and experienced Hotel Manager to oversee the daily operations of our establishment. The ideal candidate will possess strong leadership skills and a passion for providing exceptional guest services. As a Hotel Manager, you will be responsible for ensuring a positive experience for all guests while managing staff and maintaining the hotel's standards of quality.
Duties
- Lead and supervise hotel staff, including front desk personnel, housekeeping, and maintenance teams to ensure efficient operations.
- Foster positive guest relations by addressing inquiries, resolving complaints, and ensuring satisfaction throughout their stay.
- Oversee the front desk operations, ensuring smooth check-in and check-out processes while maintaining accurate records.
- Manage budgeting and financial reporting to optimize hotel performance and profitability.
- Develop and implement policies and procedures that enhance guest services and operational efficiency.
- Coordinate with human resources to recruit, train, and evaluate staff performance.
- Maintain knowledge of local attractions and services to assist guests with recommendations and information.
- Ensure compliance with health, safety, and sanitation regulations within the hotel.
Requirements
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong skills in guest relations with a focus on delivering outstanding customer service.
- Familiarity with hotel operations, including front desk management and housekeeping supervision.
- Bilingual abilities are a plus to cater to diverse clientele.
- Proficient in using phone systems and other communication tools essential for hotel operations.
- Experience in budgeting and financial management within a hospitality context is preferred.
- Excellent organizational skills with the ability to multitask effectively in a fast-paced environment.
- Strong leadership qualities with the ability to motivate and manage staff efficiently.
Join our team as we strive to create memorable experiences for our guests while fostering a supportive work environment for our employees.
Job Type: Full-time
Pay: $62,813.00 - $65,291.00 per year
Benefits:
- Employee discount
- Paid time off
Schedule:
- Day shift
Experience:
- Hospitality: 1 year (Required)
Ability to Relocate:
- Sidney, NE 69162: Relocate before starting work (Required)
Work Location: In person
Salary : $62,813 - $65,291
