What are the responsibilities and job description for the Hotel General Manager position at Country Inns & Suites?
Overview
We are seeking a dedicated and experienced Hotel General Manager to lead our team and ensure exceptional guest experiences at our property. The ideal candidate will possess strong leadership skills and a passion for hospitality, with a proven track record in hotel management. This role requires a hands-on approach to supervising staff, managing operations, and enhancing guest services to maintain high standards of quality and satisfaction.
Duties
- Oversee daily hotel operations, ensuring all departments function efficiently and effectively.
- Supervise front desk staff and manage guest services to provide an outstanding experience for all guests.
- Develop and implement operational policies and procedures to enhance service delivery.
- Monitor financial performance, including budgeting, forecasting, and cost control measures.
- Lead, train, and motivate hotel staff to achieve high levels of performance in customer service and hospitality.
- Address guest inquiries, complaints, and feedback promptly to maintain high satisfaction levels.
- Collaborate with marketing teams to promote the hotel’s services and special events.
- Ensure compliance with health, safety, and regulatory requirements within the hotel environment.
- Maintain effective communication with all departments to ensure seamless operations.
Requirements
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong leadership skills with the ability to supervise and motivate a diverse team.
- Excellent customer service skills with a focus on enhancing guest experiences.
- Familiarity with front desk operations and phone systems used in hospitality settings.
- Knowledge of hospitality management principles and practices.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
- Ability to work flexible hours, including weekends and holidays as needed.
Join us as we strive to create memorable experiences for our guests while fostering a positive work environment for our team!
Job Type: Full-time
Benefits:
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Cheyenne, WY 82007 (Preferred)
Ability to Relocate:
- Cheyenne, WY 82007: Relocate before starting work (Required)
Work Location: In person
