What are the responsibilities and job description for the Front Desk Agent position at Country Inns & Suites?
*Job Summary* We are seeking a friendly and professional Front Desk Agent to join our team at a dynamic hotel environment. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills and the ability to multitask effectively in a fast-paced setting. *Duties* - Greet and check in guests upon arrival, ensuring a smooth and efficient process. - Handle reservations, cancellations, and modifications through phone and online systems. - Provide information about hotel amenities, services, and local attractions to enhance guest experiences. - Manage guest inquiries and resolve any issues or complaints promptly and professionally. - Conduct night audits as required, ensuring accuracy in billing and financial reporting. - Maintain the front desk area in an organized and inviting manner. - Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. - Process payments and maintain accurate records of transactions. *Skills* - Strong customer service skills with a focus on hospitality and guest services. - Experience in hotel management or working within a hotel environment is preferred. - Proficiency in phone etiquette to handle calls professionally and courteously. - Ability to perform night audits efficiently when necessary. - Bilingual or multilingual abilities are highly desirable to cater to diverse guests. - Strong organizational skills with attention to detail in managing reservations and guest information. - Excellent interpersonal skills to foster positive relationships with guests and team members alike. Join our team as a Front Desk Agent where your contributions will create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Rotating weekends
- Weekends as needed
Ability to Relocate:
- Prairie du Chien, WI 53821: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $17
