What are the responsibilities and job description for the Front Office Manager position at Country Inns & Suites?
Job Overview
We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk and guest services team. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a passion for hospitality. This role is critical in ensuring that our guests receive outstanding service from the moment they arrive until they depart. The Front Office Manager will also be responsible for managing staff, coordinating front desk activities, and maintaining a welcoming environment for all guests.
Responsibilities
- Supervise and coordinate daily front office operations, including guest check-in/check-out procedures.
- Train, mentor, and evaluate front desk staff to ensure high standards of customer service.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Manage phone systems to ensure effective communication with guests and staff.
- Oversee the scheduling of staff shifts to ensure adequate coverage during peak times.
- Collaborate with other departments to enhance the overall guest experience.
- Maintain accurate records of room availability, reservations, and billing information.
- Implement hotel policies and procedures to ensure compliance with industry standards.
- Monitor front desk operations to identify areas for improvement in service delivery.
Qualifications
- Proven experience in hospitality management or a similar role within the hotel industry.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with front desk operations and hotel management software.
- Excellent communication skills; bilingual or multilingual abilities are a plus.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Strong leadership qualities with the ability to motivate and develop a team.
- Knowledge of phone systems and effective communication techniques in hospitality settings.
- A passion for providing exceptional guest services and enhancing the overall experience.
Join our team as a Front Office Manager where you can make a significant impact on our guests' experiences while leading a dynamic team in the hospitality industry.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Commute:
- Fergus Falls, MN 56537 (Required)
Ability to Relocate:
- Fergus Falls, MN 56537: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25
