IT Systems Data Analyst

Description

Position Title: IT Systems Data Analyst

FLSA Classification: Full-Time, Exempt 

The Country Music Hall of Fame® and Museum Department of Technology

Company Overview: Located in the heart of downtown Nashville, the Country Music Hall of Fame® and Museum documents and interprets the history of country music—a musical genre and culture central to the identity of the city, the state, and the nation. Accredited by the American Alliance of Museums, the museum proudly combines subject expertise, ambitious research, and preservation of an unparalleled collection with expressions of creativity in music, art, and history. The museum collects artifacts that illustrate the evolving history and traditions of country music and provides diverse learning opportunities through educational programs, publications, and exhibitions. The core exhibit follows the story of country music from its folk beginnings through its evolution as a commercial art form. Rotating exhibits examine a broad range of topics, from country classics to contemporary and emerging artists in American Currents. The museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Elvis Presley and many others recorded.

What We Offer for Full-Time Staff: 

• Medical, Dental, Vision, Life Insurance Options
• Competitive Pay
• Paid Vacation and Sick Days
• Paid Holidays (13) and Floating Holidays (2)
• 401(K) with Up to 3% Employer Match
• Employee Assistance Program (Free Counseling and Legal Services)
• Eligibility for Public Service Student Loan Forgiveness  
• FREE 24/7 Downtown Parking and Transit Benefits
• Continuing Professional Offerings
• Complimentary Museum Admission (For Yourself, Family, and Friends)
• Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more) 
• Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
• Opportunities to Attend Exhibit Openings, Concerts and Special Events
• Employee Engagement Activities and Opportunities
• FSA and Dependent Care Options 
• Dog Friendly Work Environment
• Volunteering and Community Engagement Opportunities

Department Overview: The IT Systems Applications department’s purpose is to strategically integrate innovative technology solutions to further the mission of the institution and enable the education and preservation of the country music story. The IT Systems Applications team provides collaborative business process management, business application support, and centralized institutional data analysis. We provide support and reporting mechanisms to improve the customer experience through planning, procurement, and implementation with cross-departmental teams. We provide oversight for the data cycle and process management for organizational data, as well as oversee data compliance programs and policies.

Position Overview: The Country Music Hall of Fame® and Museum is looking for a Data Analyst to join our data team. This position will take responsibility for managing efforts surrounding systems and data reporting, managing our data sources, developing reports, and troubleshooting data issues. The Data Analyst will use analytical skills and creative thinking to enhance the needs of the business through both systems analysis and data analysis.

This role will identify improvements needed and design systems and processes to implement those changes. They will use their knowledge and design of systems to lead data analysis, reporting, and dashboard development for the institution. They will make recommendations about the methods and ways in which departments obtain and analyze data to improve quality and the efficiency of data systems. They will work with other members of the IT Systems Applications team to implement solutions that provide order, insight, and efficiency of collective processes, workflows, data reporting, and data management across the organization. This position reports to the Senior Manager of IT Applications. 

Specific Job Duties:

• Lead cross-functional projects using data modeling and analysis to discover insights that will guide strategic decisions and uncover opportunities.
• Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics that support key business decisions.
• Work with business leaders to identify opportunities for improvement.
• Create reports and dashboards for internal teams.
• Design and build technical processes to address business issues.
• Collaborate with other members of the IT Systems Applications team to collect and analyze data.
• Generate reports from single or multiple systems.
• Troubleshoot the reporting database environment and reports.
• Evaluate and advise on changes and updates to current applications and source new data systems.
• Train end-users on new reports and dashboards
• Provide technical expertise in data storage structures, data mining, and data cleansing.
• Respond to requests – answer questions, analyze and troubleshoot user problems.
• Manage and design the reporting environment, including data sources, security, and metadata.
• Oversee the data/report requests process: tracking requests submitted, prioritization, approval, etc.
• Develop and implement quality controls, data dictionaries, and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
• Process confidential data and information according to guidelines.
• Continue product expertise by updating job knowledge, education training, and maintaining personal networks.
• Proactively implement changes to better meet business needs.
• Monitor and review data for integrity across various systems.
• Identify, research, and offer system wide solutions for common issues.
• Provide end user instruction and support in finding and using data for organizational needs.
• Take on additional responsibilities and projects as assigned as part of the IT Systems Applications team.

Requirements

Minimum Requirements:  

• Bachelor’s Degree in Hospitality, Business, Technology, or related field.
• 3 years’ experience working with Point-of-Sale systems, CRM databases, and/or relational databases.
• Knowledge of standard MS Office products, including Excel, Outlook, and Word.
• 1 year working knowledge of SQL databases and basic network configuration.

Preferred Qualifications:

• Experience with T-SQL, Tableau, PowerBI, or data visualization tools.
• Solid understanding of business operations and accounting practices.
• Project management and stakeholder relationship experience.
• Ability and willingness to learn new systems and technology.

Key Qualifications (Knowledge, Skills & Abilities):  

• Ability to communicate effectively with all internal departments as well as working with external vendors.
• Excellent verbal and written communication skills.
• Great work ethic – will go above and beyond to exceed user expectations.
• Excellent problem-solving abilities and commitment to follow through on a task.
• Ability to work well under pressure and adapt to changes in project priorities.
• An analytical mind and inclination for problem-solving.

Conditions of Employment:

• Must be able to work a flexible schedule including weekends, evenings, and some holidays.
• Must be able to work both independently with a high degree of self-initiative and in a team environment.
• Position is on-site, no remote work.

Notes to Applicant:

The Country Music Hall of Fame® and Museum is an equal opportunity employer. We respect the varied attributes, characteristics, and perspectives that make each person unique. The museum promotes an environment of respect, communication, and understanding, while actively providing opportunities for all employees of all backgrounds the skills, experience, and information necessary to succeed. The museum does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, childbirth and related medical conditions), national origin, political affiliation, gender identity, sexual orientation, disability, genetic information or characteristics, age, membership in an employee organization, military or veteran status, or other non-merit factor. The Country Music Hall of Fame® and Museum does not tolerate discrimination or harassment based on any of these characteristics. 

We are a drug-free workplace and an equal opportunity employer that welcomes all qualified candidates to apply for open positions. The Country Music Hall of Fame and Museum is committed to providing a safe and secure environment for its staff and visitors. All offers of employment are subject to and contingent upon the successful completion of a background check and employment verification, including federally mandated E-Verify processes, as required for position.

Due to the high volume of applications received for this position, hiring managers will only contact candidates they are interested in scheduling for an interview. Please refrain from calling to inquire about the status of your application. 

 Please upload a resume and cover letter when applying for the position.

Applications are only accepted online on our career page: https://www.countrymusichalloffame.org/careers