What are the responsibilities and job description for the Ward Clerk position at County Durham & Darlington NHS Foundation Trust?
Job summary
An opportunity has arisen for a full time Ward Clerk withinCounty Durham & Darlington NHS Foundation Trust based at UniversityHospital North Durham.
The purpose of the role is to provide general clerical,administrative and reception duties to the Acute Medical Unit.
The successful applicant will be expected to work both aspart of a team and to use their own initiative and work unsupervised to ensurethe effective co-ordination of duties.
Previous clerical experience and knowledge ofthe healthcare environment is essential.
Main duties of the job
To provide administrative and clerical support to the AcuteMedical Unit to facilitate the efficient functioning of the service.
Working 12 hours day shifts ensures continuity of care.
Welcoming patients and visitors onto the Acute Medical Unitensuring a friendly, kind, caring introduction.
Working along side a friendly welcoming team toensure patients receive the very best experience.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
To undertake a full range of reception duties as requestedby line manager.
To liaise with consultants, secretaries and other supportservices to ensure that patient enquiries and appointments are dealt with in anefficient manner.
To deal with telephone and visitor enquiries; takingmessages as appropriate and referring calls and enquiries to the mostappropriate person.
To meet and greet all visitors to the department,ascertaining the purpose of the visit whilst ensuring that confidentiality isalways maintained.
Undertake the administration of admissions, transfers anddischarge of patients in real time using the appropriate systems.
To participate in the validation of system data to ensurethat the data held is up-to-date, accurate and recorded appropriately; tosupport the monitoring of the Trust targets and adherence to the varyingpolicies and procedures; including VTE assessment and Electronic DischargeLetter monitoring.
To ensure work areas are kept clean, tidy, and welcoming atall times.
To contribute to prudent stock control / maintenance.
To be aware of resource constraints and the importance ofworking within budget.
Any other duty as requested by the nurse in charge of thedepartment within the scope of the role.
Person Specification
Special Skills & Knowledge
Essential
- Computer literacy and keyboard skills.
- Organisational skills.
- Ability to prioritise.
- Understanding of data protection.
- Excellent verbal and written communication skills.
- Confident telephone manner.
Desirable
Special Requirements
Essential
Experience
Desirable
Qualifications
Essential
