County National Bank (CNB) is an independent, locally-owned, community bank that is successful and growing whose mission is to "sustain its deep commitment to the community and its traditions of excellence in all aspects of banking, and provide outstanding client service and solid financial performance."

We invite you to share in our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities.

CNB is looking for a qualified, motivated, and client- and team-focused individual to join our team as a Deposit Operations Manager ON-SITE in our Hillsdale, Michigan location.  

JOB SUMMARY

The Deposit Operations Manager is responsible for the coordination, planning and operation of general operations within the Client Service Department. Ensuring all duties within the department are completed timely, efficiently and within the standards of compliance. This role requires a high level of oversight and provides support to all areas of the bank along with external clients.

DUTIES

• Responds to internal associate correspondence, problems and special account
• Assists management with information requests and
• Assists in testing, reviewing and maintaining system record integrity.
• Reviews documentation from Fiserv related to debit card processing alerts and changes.
• Performs disaster recovery testing and completes documentation of the disaster test related to the department.
• Assists with end-of-year
• Reviews vendor invoices related to Bank
• Oversees record retention and record security for the operations
• Oversees the following processes:
  • Inactive & Dormant Accounts
  • EIM Exception Processing for NSF, Stop Payments, Non-Post & Returns
  • Electronic Banking Business and Electronic Banking Consumer Troubleshooting
  • Zoom Phone Contact Center
  • Updates to MasterCard Reporting
  • Accounting Recons for General Ledger Reporting
  • Regulation Reporting related to client disputes for ACH, Check Fraud and Debit Cards
  • Works closely with the Financial Crimes Department on fraud investigations and local police departments.
  • May be required to appear in District Court for small claims on client disputes.
• Works on special projects as
• Maintains and protects confidentiality of client
• Maintains regular, on-time
• Remains current in assigned training and continuing education for designation retention (online, video, in-house emails, telephone seminars, etc.)
• Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position
• Performs other various duties as assigned

CNB MANAGER/MANAGER/OFFICER ROLE

Sometimes the responsibilities of the manager/officer role have been implied, or an example is set by the supervisor.  To better clarify the role of a CNB Manager/officer, the following has been added to the manager/officer job description:

• The role of a CNB Manager/Officer is where the line between an associate “working for the bank”, to “the responsibility for the Bank” is firmly drawn. Managers/Officers should be prepared to accept their representation as a leader of the Bank.
• Managers/Officers understand that they are first a manager/officer of the Bank, and second the officer and/or manager over their assigned area of responsibility. Manager/Officers provide leadership to both those under their immediate direction and those indirectly under them.
• Managers/Officers represent the Bank and its policies. To the staff the manager/officer is the company.  Manager/Officers are familiar with company policy, communicate policy to staff and represent the management of the company.
• Managers/Officers support and participate in Bank sponsored client and associate related events and are willing to put in the extra time and effort needed to do so.
• Managers/officers represent the Bank in the community and make an effort to serve on community-related committees and organizations. Managers/officers present themselves in a positive and professional manner while visible in the community and both in the workplace and while off-duty.
• Managers/officers set an example for the staff in their behavior, professionalism and leadership and take ownership in this role, and should be viewed by their peers as a leader.
• Managers/officers manage upward. That is, the manager/officer keeps higher levels of management informed of key issues and situations in a timely manner.
• Managers/officers continue to work toward greater understanding and performance in their area of responsibility.

CONTACT WITH OTHERS – INTERNAL

• Communicates on a regular basis with others in the department. 
• Communicates on a regular basis with all staff relating to data processing/imaging and for special reports.
• Communicates on a regular basis with members on management. 

CONTACT WITH OTHERS – EXTERNAL

• Direct telephone contact with clients regarding questions and end-of-year information. 
• Contact with hardware and software vendors, and other vendors in ordering supplies.
• Contact with maintenance engineers.
• Contact with other banks that use ITI software.