Support Staff IV

The SSS IV provides intermediate administrative support and clerical duties within their respective department.  This person must have strong organization, computer and typing skills.
 
Following is a composite of essential duties, tasks and accountabilities; however, there are additional duties specific to each department.
 Essential duties, tasks and accountabilities will vary by department and may include the following:

• Receptionist/customer service duties (answer phones, make outgoing calls, direct calls, greet visitors).
• Typing and data entry (prepare and distribute lists, transcription, maintain statistical data, proofreading).
• Clerical duties (fax, copy, print, etc.).
• Maintain databases, logs and spreadsheets.
• Sort and distribute incoming mail.
• Maintain and order supplies.
• Filing and indexing (locate and pull files, re-file, update and maintain records).
• Perform special projects as assigned (e.g., research, training, run errands, etc.).
• Perform other duties, tasks and office functions, as required (e.g., attend meetings, facilitate meetings, etc.).

Additional Essential Duties, Tasks and Accountabilities:

• Handling customer-based transactions.
• Engaging with the public on a daily basis.

• Attention to detail, awareness of spelling and grammar.
• Daily use of the CPCMS database; Knowledge of the CPCMS database.
• Sending paperwork to the prison for processing.
• Entering bench warrants into the database.
• Updating case information via email/interdepartmental requests
• Ability to adapt to change and accept feedback.
• Must have good verbal and listening skills; ability to handle difficult clients
• Dealing with attorneys, judges, officers of the court and the public with professionalism and respect is a must.

Support Staff IV Daily Duties: 

• Scanning and filing Court paperwork
• Cross-checking Conflict orders with MDJ status
• Entries of Appearances, Judgements, and Background checks
• ARD Statuses (email & from court)
• Everbridge Notifications
• Case/ Address Updates
• Arraignment Paperwork
• Loose Docketing

• Post Conviction Relief Act petitions and docket entries.

• Importing files to Trackman
• Case Creation
• Cash Receipt Files and accepting payment of posted bail 
• Appointments
• Answering phone calls and conducting window transactions
• Processing Summary Appeal and Pre-Trial filings

• High School Diploma or General Education Degree (GED).
• Minimum of one year of general office experience.
• Intermediate skills in using a personal computer and various software packages
• Excellent verbal and written communication skills.
• Strong typing skills (minimum of 50 wpm).
• Ability to use office machines (fax, copier, calculator, etc.).
• Strong interpersonal skills.
• Strong grammar and spelling skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to work as part of a team.
• Ability to interface effectively with all levels of county management.

Preferred Skills:

• Associate's degree from an accredited college or university with courses in Office Administration, or equivalent combination of education and experience.
• Excellent ability to establish priorities, work independently, and proceed with objectives without supervision.
• Customer service experience.
• Ability to establish priorities and carry tasks to completion.
• Strong ability to handle and resolve recurring problems.
• Ability to multi-task.
• Accurate and detail oriented.
• Ability to follow office protocol.
• Strong knowledge of county policies and procedures.
• Ability to use common sense understanding to carry out written or verbal instructions.

Additional Qualification/Requirements:

• Trauma-informed thinking and/or ability to learn skill.
• Dressing and speaking professionally.  (Business-like attire is a must)
• Ability to work in the office daily; this position will not offer remote work

Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

Computer Skills:
To perform this job successfully, an individual should have:

• Intermediate Microsoft Office skills
• Intermediate Word skills
• Intermediate Excel skills
• Intermediate Access skills
• Intermediate PowerPoint skills
• Intermediate Outlook skills (Email and Calendar)
• Intermediate Internet skills (for research purposes)
• PeopleSoft Financial and/or HR skills or the ability to learn PeopleSoft
   

Salary : $19