What are the responsibilities and job description for the Customer Service Specialist position at County of Crow Wing, MN?
Salary : $46,545.00 - $69,817.00 Annually
Location : Brainerd, MN
Job Type : Full-Time
Job Number : 2025-00003
Department : Land Services
Division : Customer Service
Opening Date : 01 / 07 / 2025
Closing Date : 1 / 21 / 2025 4 : 30 PM Central
Position Objective
This position is accountable for performing a variety of customer support services including responding to customer questions, processing customer transactions and performing administrative support assignments for the land services department. The work is generally technical in nature being governed by local, state and federal regulations and requiring access to a variety of databases. This is a multi-incumbent classification where duties and areas of specialization may vary contingent on departmental resource needs. Staff within the classification may be assigned to perform any of the functions listed at any time and must demonstrate capacity to perform all referenced functions in manner that effectively services customer needs.
Transactional work will include processing tax payments, processing building and land use permit applications, processing requests for document recording, requests for birth certificates, marriage certificates, death certificates, notary registrations and ordination registrations. Each of the referenced services has unique processing requirements generally governed by statute, code or ordinance. Work requires the incumbent to acquire and maintain the technical knowledge necessary to ensure compliance with all local, state and federal regulations governing the issuance and / or processing of these customer service transactions. Additionally, the position serves as the central point of contact for customer questions and as such requires a high degree of resourcefulness to effectively respond to the wide variety of information requests.
Administrative accountabilities involve providing support services for department personnel including word processing, transcription, data entry and reporting accountabilities, meeting preparation and coordination, receptionist functions, scheduling and calendar management, mail processing, filing, scanning, invoice coding, payment reconciliation and transaction processing.
Essential Duties & Responsibilities
Program Responsibilities - as assigned
- Document Recording : Apply specialized knowledge and skills in record maintenance in compliance with Minnesota Statutes relating to Abstract and Torrens documents. Maintains a comprehensive computer indexing system, prepares new or updated Torrens Certificate of Titles, analysis of documents submitted for recording and communicates with the County Examiner of Titles, title companies and other applicable parties to ensure proper recording process. Performs complex real estate transactions in the Abstract and Torrens systems, including legal description interpretation and identification of parcels with the county GIS and tax systems.
- Vital Records : Assist the public with the acquisition of vital records including birth certificates, death certificates, and marriage license applications. Ensures compliance with application and information acquisition requirements. Accesses county, state and federal databases to process applications and acquire requested documents.
- Tax Payments : Serve as primary public resource for questions relating to property tax statements and payment processes including onsite, telephone, electronic and written inquiries. Calculate and process real estate, and personal property taxes due on a delinquent, full and pre-paid basis. Calculate penalties, interest due and other associated adjustments as needed. Access county database to properly account for payment transactions.
- General Payments : Receive and process a variety payments for various services and fees. Access county database to properly account for payment transactions.
- Permit Applications : Serves as primary public resource for questions relating to building and septic permits and associated land use permits. Provides first level support on questions relating to ordinances and codes associated with the permit application process. Assists customers with the permit application process and reviews applications for completeness, requesting additional information as needed to ensure required information is provides with the application. Accesses county database and ordinances to properly process permit applications.
- Board of Adjustments : Serve as administrative resource to the Planning Commission / Board of Adjustment. Prepare and distribute materials, fulfil public notice and document publishing requirements, make room arrangements, provide participant notifications, participant materials, meeting supplies, recording and transcription services, publication of minutes and other associated duties as requested.
General Administrative Responsibilities
Minimum Qualifications
Desirable Qualifications
This summary is intended for general information purposes and does not represent the legal description of our benefit package. The summary plan descriptions, Crow Wing County personnel manual, or applicable labor contract contains more complete information and will prevail in the event of a discrepancy.
Compensation
The county strives to be a market competitive employer with compensation rates that are externally competitive and internally equitable. Compensation rates are governed by the county pay matrix and applicable labor contract. Information regarding the county pay programs is available in the Human Resource Department.
Paid Time Off (PTO)
PTO benefit accrues at the rate of 21 days per year for the first 3 years for regular full-time staff and is pro-rated for regular part-time staff.
Holidays
The 12 calendar holidays that are observed by Crow Wing County are as follows : New Year's Day, Martin Luther King, President's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans' Day, Thanksgiving Day and Friday following, Christmas Eve and Christmas Day.
Health Insurance
Regular full-time employees and their dependents are eligible for group health insurance coverage, administered by Blue Cross Blue Shield. Eligibility begins on the first of the month following 30 days of employment.
Regular part-time employees regularly scheduled 30 hours or more per week are eligible for health insurance coverage on a pro-rated basis.
Dental Insurance
Delta dental benefit is available to those participating in a health insurance plan. Calendar year annual maximum of $1000 per person.
Life Insurance
Regular full-time employees shall be provided a term life insurance policy of $50,000. Optional life insurance is available at the employee's expense.
Short-Term Disability
Regular full-time and part-time staff regularly scheduled at least 30 hours per week are eligible for short-term disability following 6 months of qualifying employment. Short-term disability payments begin on the first day following 14 consecutive calendar days of absence attributable to a qualifying disability. The plan provides income replacement of up to 50% of regular pay subject to a maximum limit of $1,000 per week.
Long-Term Disability
Regular full-time and part-time staff regularly scheduled at least 30 hours per week are eligible. Long term disability pays 50% of salary up to a maximum of $4,000 per month beginning on day 91 of total disability. The maximum benefits duration is up to the social security normal retirement date.
Retirement Plan
Retirement benefits are provided through the Public Employee Retirement Association (PERA). For more information on PERA visit their at
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Salary : $46,545 - $69,817
