What are the responsibilities and job description for the Dispatcher position at County of Frederick, VA?
Description
Are you looking for a career where you can make a real impact every day? Frederick County, Public Safety Communications (PSC) department is seeking an entry-level PSC Dispatcher to join our dedicated team. As the first point of contact during emergencies, you will play a critical role in keeping our community safe by providing calm, clear, and accurate communication during high-pressure situations. If you thrive in a fast-paced, team-oriented environment and possess strong interpersonal skills, this opportunity is for you!
Why Join Us?
- Training: Gain the skills and knowledge needed to excel as a Dispatcher.
- Make a Difference Every Day: Be the lifeline for those in need during emergencies.
- Team-Oriented Culture: Work in a supportive, collaborative environment with public safety professionals.
- Dynamic Work Environment: Thrive in a high-energy setting where no two days are the same.
Work Schedule
Will work a day shift schedule during the training period.
- Work (3) consecutive 12-hour shifts, followed by a 6-hour shift on the fourth day.
- Must be able to work nights, weekends, holidays, and overtime as needed to ensure 24/7 operation.
Essential Functions
What You’ll Do:
Key ResponsibilitiesAs a PSC Dispatcher, you will:
- Serve as the primary point of contact for all 911 emergency and non-emergency calls in Frederick County.
- Quickly assess the nature of calls, determine priorities, and dispatch police, fire, or emergency medical services.
- Provide pre-arrival safety instructions to callers during life-threatening situations.
- Maintain clear and concise communication with public safety responders via radio.
- Monitor and track emergency personnel and resources using Computer Aided Dispatch (CAD) systems.
- Access and interpret information from state and national databases to assist responders.
- Work collaboratively with other agencies, citizens, and businesses to coordinate emergency response efforts.
Typical Qualifications
What We’re Looking For:
- High school diploma or GED equivalent.
- Work a flexible schedule, including nights, weekends, holidays, and overtime.
- Proven ability to listen actively and resolve conflicts calmly and effectively.
- Maintain focus, clarity, and efficiency in high-stress or emergency situations.
- Proficiency with computers and Microsoft suits (Word, Excel, and Outlook).
Supplemental Information
To learn more about Frederick County, Virginia employee benefits, please visit the following webpage: https://www.fcva.us/departments/human-resources/employee-benefits
All positions are subject to a criminal background check for any convictions that relate to the job duties and responsibilities. Frederick County Virginia Government an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The County’s EEO Utilization Report is available at www.fcva.us/jobs
Salary : $3
