Human Services Assistant - Services Division

Henrico County, a progressive employer of choice, provides job seekers with the promise of fair and competitive compensation; a close-knit atmosphere with low employee turnover; and a benefits package that helps secure financial stability.

Established in 1611, Henrico County has deep historical roots. Henrico County borders the City of Richmond to the west, north and east and constitutes approximately a third of the Richmond metropolitan areas. Henrico County is among the top-rated counties in the nation and was one of the first localities to adopt the County Manager Form of Government. Citizens of Henrico County are represented by an elected Board of Supervisors representing five magisterial districts.

Henrico County General Government currently has more than 30 agencies. Department Heads are appointed by the County Manager, with the exception of the elected constitutional officers. Henrico County is an equal opportunity employer and, when you join us, you will be surrounded by fellow associates who come from all walks of life, all types of cultural backgrounds and all ages.

Closing Date: This position closes on Tuesday, January 21, 2025.

Provides technical, administrative and customer service support to Human Services Specialists and Senior Human Services Specialists in the paperwork and process of determining eligibility of applicants for assistance; does related work as required.

The case aide is responsible for assisting in the day-to-day tasks to ensure that case management services in services programs are provided in a timely, effective manner. The case aide is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours and possibly weekends. Employees in this role must exercise independent judgement, discretion, and initiative in completing assignments as well as considerable tact, courtesy, and discretion with program participants, families, children, and the general public.

• Organizes, maintains and manages reports, files & forms including correspondence, assuming responsibility for correctness of spelling, punctuation, format, and grammar.
• Completes computer inquiries, creates and mails letters, manages files, requests and acquires death certificates, birth certificates, social security cards, etc.
• Completes Adult Protective Services Guardianship reports to include composing letters and entering information into database.
• Completes Accurint searches and mailing of letters to families.
• Supervises visitation between children and their parents and provides supervision of children during family partnership meetings, court and/or other meetings.
• Completes transcription & entry of case notes into OASIS, Peer Place and other databases.
• Attends trainings and unit and department meetings as required.

• Transports children, families, and adult clients to and from the office or other locations for visitation purposes, court and other appointments.
• In partnership with the case manager, conducts home visits to ensure safety, permanency and well-being of children and compliance with the service plan.
• Purchases, picks up and delivers goods and supplies for workers and clients.
• Maintains county vehicles

Graduation from high school and one (1) year administrative/customer service experience, preferably in human services, social services, or related field; OR, any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Closing Date: This position closes on Tuesday, January 21, 2025.

You apply for positions with Henrico County general government through our on-line applicant system, which is available 24-hours a day, 7-days a week with an Internet connection. Please access our job site portal though https://henrico.gov/services/jobs or click on the Jobs link in the upper right hand corner of our main County page at https://henrico.gov.