Human Services Program Specialist

Human Services Program Specialist

Job no : 5039817

Work type : Restricted Full-Time

Location : Richmond (City), Virginia

Categories : Administrative Services

Title : Human Services Program Specialist

State Role Title : Prog Admin Specialist I

Hiring Range : $60,300 - $66,600

Pay Band : 4

Agency : Virginia Department of Health

Location : VDH-Central Office

Agency Website : www.vdh.virginia.gov

Recruitment Type : General Public - G

Job Duties

Performs day-to-day program oversight in a district or as part of a statewide program. Character-istic duties include : providing program support and effective service delivery; conducting re-search and / or reviewing and providing recommendations to improve processes and procedures, technical training and programmatic assistance, program evaluation, and coordination of re-sources. Responsibilities are carried out independently based on an outline or work plan developed by or approved by the supervisor. Thorough knowledge of program policies, procedures, ser-vice delivery methods and clear communication skills are necessary.

This position improves patient access to HIV medications by supporting contracted vendors that provide these medications to eligible clients. Ensures compliance with the most current HIV Care Services (HCS) eligibility policies and Health Resources and Services Administration (HRSA) guidelines, maintaining the program as the payer of last resort. The role involves educating pa-tients, providers, and clinical prescribers about service options, medication pre-authorization, client eligibility, vendor responsibilities, and the use of the program's data system. Serves as an internal resource for the Ryan White HIV / AIDS Program (RWHAP B) and other departments, ad-dressing questions about HIV medication access and resolving barriers to care. A substantial por-tion of the normal duties of the position requires proper judgement, sensitivity, and strict adher-ence to VDH's and HCS' HIPAA policies and procedures to safeguard Personal Health Information (PHI) and personal identifying information (PII) for clients and other programmatic instances re-quiring such adherence. Perform other duties as assigned, including emergency response. May require evening / weekend hours, and overnight travel to meet the business need of the program. This may require some evening or weekend hours. May require overnight travel to statewide meetings and conferences.

This is a restricted position, which is solely funded by the Ryan White HIV / AIDS Program Grant (RWHAP B) for a 5-year period ending 3 / 31 / 2027. The availability of funding is scheduled for review before the grant expiration date and periodically thereafter. Continued employment is contingent on the continued availability of funds.

Minimum Qualifications

• Experience identifying, analyzing, and providing recommendations for problem resolution
• Experience working as part of a team, responding to inquiries in a professional and timely manner, interpreting and applying policies and procedures, and preparing correspondence
• Demonstrated effective oral and written communication, organizational, time management, analytical, interpersonal, and decision-making skills
• Experience communicating with diverse populations on a hotline or call center
• Ability to accurately collect, organize, analyze, manage, and report data

Additional Considerations

Special Instructions

You will be provided a confirmation of receipt when your application and / or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11 : 55 p.m. on the job closing date. Applications and / or resumes should include relevant work history which indicates your qualifications for this position. Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service's Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website : www.vdh.virginia.gov. If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment. As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply! Supplemental Questions : You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration. HRP : The following is automatically applied by PageUp; DO NOT ADD TO POSTING In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS / DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link : Career Pathways for Individuals with Disabilities, or call DARS at 800552-5019, or DBVI at 800-622-2155.

Contact Information

Name : Curt Crostic

Phone : No Phone Calls

Email : curt.crostic@vdh.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS / DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note : Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Advertised : 17 Jan 2025 Eastern Standard Time

Applications close :

Salary : $60,300 - $66,600