Human Services Specialist I

Henrico County, a progressive employer of choice, provides job seekers with the promise of fair and competitive compensation; a close-knit atmosphere with low employee turnover; and a benefits package that helps secure financial stability.

Established in 1611, Henrico County has deep historical roots. Henrico County borders the City of Richmond to the west, north and east and constitutes approximately a third of the Richmond metropolitan areas. Henrico County is among the top-rated counties in the nation and was one of the first localities to adopt the County Manager Form of Government. Citizens of Henrico County are represented by an elected Board of Supervisors representing five magisterial districts.

Henrico County General Government currently has more than 30 agencies. Department Heads are appointed by the County Manager, with the exception of the elected constitutional officers. Henrico County is an equal opportunity employer and, when you join us, you will be surrounded by fellow associates who come from all walks of life, all types of cultural backgrounds and all ages.

Closing Date: This position closes on Monday, April 28, 2025.

Performs a variety of specialized technical, administrative and customer service support functions related to the determination of eligibility of economically disadvantaged individuals and families for various federal, state and local public assistance and benefits programs; assists applicants with the preparation of forms; collects, verifies, enters, maintains and manages the data related to eligibility determinations; does related work as required.

The person in this position must possess strong customer service skills, be an effective and engaging communicator and be efficient with time management to complete the following essential duties:

• Answer the department’s switchboard, answering questions for callers and routing their calls to the appropriate point of contact
• Interact with visitors to our office, answering case-related questions and exchanging case-related documentation, labeling documents and routing them to the electronic case record
• Process mail, email and scanned documents, labeling documents and routing them to the electronic case record
• Review & screen benefits applications, paper and online applications
• Explain benefits policies to clients and assist applicants in completing required paperwork
• Enter data in multiple local and state databases and regularly utilizing the Microsoft Suite such as Teams, Outlook and Excel.
• Perform other administrative support functions as required
• Participate in emergency-related activities such as DSNAP issuance and sheltering, as needed.

Graduation from high school or GED; prefer completion of relevant college coursework or degree; and three (3) years of relevant administrative work, including customer service experience; prefer previous relevant work experience in an human services or related work environment; OR, any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Central registry check and criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.

Closing Date: This position closes on Monday, April 28, 2025.

You apply for positions with Henrico County general government through our on-line applicant system, which is available 24-hours a day, 7-days a week with an Internet connection. Please access our job site portal though https://henrico.gov/services/jobs or click on the Jobs link in the upper right hand corner of our main County page at https://henrico.gov.