GENERAL CLERK

GENERAL CLERK - HEALTH

General Summary

Performs a variety of clerical tasks to assist in the processing of a variety of Health Department records and providing clerical support to other staff. Assists in enrolling clients in programs and answers questions on departmental procedures, eligibility requirements, scheduling, and related matters. Types a variety of forms and documents, completes various documents with information from the client or from file documentation and assists in maintaining record keeping systems. Performs data entry. Performs a variety of clerical support tasks.

Essential Functions

• Answers questions in person and by telephone regarding departmental procedures and requirements, program requirements, scheduling information, and other activities. Takes messages and schedules appointments for other staff, testing, and for programs or clinics. Assists clients in filling out forms and reviews documents for proper completion.
• Types various correspondence, reports, forms, and other documents, using word processing software, following established procedures or specific instructions. Proofs documents. May type documents requiring a knowledge of medical terminology and medical transcription. Utilizes word processing and other software programs to format documents, spreadsheets, brochures, training materials and other documents.
• Receives clients and their families at a clinic or screening site. Coordinates initial interview, gathers background information, and assists in the completion of various forms and applications. Processes various applications to verify client information, checking data for accuracy and completeness.
• Prepares and types a variety of forms and other documents such as health charts, case notes, program outlines, and various other documents.
• Assists in the maintenance of departmental filing systems by ensuring proper filing of documents and folders. Retrieves materials from system and conducts searches for necessary documentation.
• Operates computer terminal for entry of data such as service activity data, billing information, nursing supplies used, immunization records, case notes, payments, vouchers, client information, changes and deletions of demographic information, surveys for program evaluation, and other data.
• Monitors client records ensuring that proper documents are completed. Updates records and all related documents.
• Processes various transactions that are unique to the Health Department including reviewing documentation for completeness and accuracy, entering data to computer, completing forms or transactions, and following up as required.
• Enters applications, permits, licenses, various accounting entries, and other information reflecting environmental health activities into a computer. Generates reports based on department activities.
• Processes mail of the office, includes conducting file searches to answer inquiries, preparing correspondence, and routing other documents to appropriate parties.
• May balance money/receipts for the Health Department and prepares cash transmittals for remittance to Finance. May prepare billing statements for program services.
• May distribute vaccines to in-house clinics and local physicians.
• Performs a variety of clerical support tasks such as making copies, opening, sorting and distributing mail, sending faxes, operating a scanner, and related tasks.
• Ensures that clinical documentation regarding clients is kept secure and confidential and maintained consistent with Health Department policies and procedures.

Other Functions

None listed.

This list may not be inclusive of the total scope of job functions to be performed. Duties and responsibilities may be added, deleted or modified at any time.

Employment Qualifications

Education: High school graduation, or equivalent experience.

Experience: One year of clerical experience is required. Prefer experience and training in various computer software and equipment.

Qualifications:

Knowledge of maintenance equipment and procedure.

Knowledge of organization or department operations, services and policies.

Knowledge of general office procedures and protocols.

Knowledge of financial rules, regulations, laws and procedures.

Skill in Microsoft office, including excel, word and power point.

Ability to understand and relate to clientele.

Other Requirements:

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.

FLSA Status: Non-exempt

Workers Compensation Code: 8810

Occupational Employment Statistical Code: 55108

Physical Requirements {This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements and working conditions. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements}:

Ability to access office files.

Ability to enter and retrieve information from a computer.

Ability to access records and documents of the division.

Ability to operate copy machines and other office equipment.

Ability to communicate effectively orally and in writing

Working Conditions:

Works in office conditions.