What are the responsibilities and job description for the Hospital Software Analyst I/II position at County of Monterey, CA?

Salary : $7,860.32 - $10,729.51 Monthly

Location : Natividad Medical Center 1441 Constitution Blvd. Salinas, CA

Job Type : Regular Full-Time

Job Number : 25 / 16C61 / 01SS

Department : Natividad Medical Center

Opening Date : 01 / 10 / 2025

Position Description

Priority Screening Date : January 27, 2025 23 : 59. Application materials received after this date will be reviewed in a continuous basis to fill current and future permanent and temporary needs. Please allow up to (2) two weeks for processing of application materials. (Postmarks and faxes not accepted.) The eligible list established by this recruitment will be used to fill current and future permanent or temporary vacancies as they arise. Exam#24 / 16C61 / 01SS.

POSITION DESCRIPTION

Natividad is currently seeking to fill a full-time, permanent Hospital Software Analyst I / II position. Under general direction, this incumbent is responsible for the ongoing professional support of design, building, testing, and implementation of registries, and data models within the clinical application system. Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs. May provide customer service, troubleshooting, and maintenance. Works closely with clinicians across all hospital / healthcare departments to optimize effective use of systems. Coordinates analytical support for health management, including profiling, health economics, and business analytics / performance metrics. Performs quality assurance testing of complex scope, runs SQL (Structured Query Language) queries for enhanced medical data access, and writes and maintains appropriate documentation of design and deployment processes, workflows, and result. Performs above in accordance with the Patient Safety and Health Insurance Portability and Accountability (HIPAA) Acts, The Joint commission (TJC) and other regulatory agencies.

DISTINGUISHING CHARACTERISTICS

Hospital Software Analyst I is the entry level in the series, receiving regular oversight and direction from management and / or the more senior analysts, while performing increasingly responsible duties in the maintenance and upgrade of clinical applications.

Hospital Software Analyst II is the fully experienced journey-level classification, performing the full scope of and software application programming and analysis work with minimal supervision, including design and program development tasks. Incumbents' research, access, develop, evaluate, modify, document, implement and train on complex software applications.

Examples of Duties

THE SIGNIFICANT DUTIES OF THE POSITION ARE AS FOLLOWS :

Hospital Software Analyst I

Provides clients with general directions to improve application processing and to resolve problems.
Prepares project status and related reports.
Programming ability in SQL.
Develops and / or assists with analysis and design of custom queries, screens and forms to support proposed work processes.
Analyze and triage existing NPR and / or SSRS reports; identification of new reports that may be required.

Hospital Software Analyst II (in addition to the above)

Creates online forms, templates and databases to meet department and user needs.

Conducts feasibility studies which includes reviewing and evaluating existing software, developing cost / benefit needs assessments, and recommending changes to improve efficiencies and resolve problems; analyzes systems and procedures in defining problems prior to programming; includes analysis and design, identification and implementation of "best practices".

Creates and prepares user documentation and training materials / sessions; conducts user-training sessions for medical professionals.

Plans and coordinates project implementation that includes assisting department contacts with initial run of new and / or revised systems; contacts members of data processing support service units to coordinate timely delivery of completed projects.

Provides support for dictionary analysis and development, and parameter analysis / configuration; provides support for dictionary conversions as needed.

Analyzes a variety of information to determine how to deploy the system so it performs the functions the client wants automated; updates, revises, and evolves analysis models to reflect the client's requirements and environmental (e.g., computers, operating systems) constructs and constraints.

Examples of Experience / Education / Training

THE SUCCESSFUL CANDIDATE

THE IDEAL CANDIDATE will have a proven track record demonstrating the following

Working knowledge of :

Principles, practices, and current trends in hospital / clinical organization, administration, operations and structure.

Principles, methods, and techniques used in developing software programs.

Personal computer (PC), minicomputer, and mainframe computer operations, capabilities, and limitations; server structures.

Principles and practices of project management; project and technical documentation, and estimation of resource requirements.

Basic methods and techniques used in the analysis, design, development, and implementation of computer application programs and operational systems.

Principles and practices of basic PC helpdesk functions and procedures, technical problem solving.

Principles, practices, and techniques of client service.

Software training techniques; MS Office Suite; SQL programming.

Team dynamics and team building.

Basic software quality assurance control.

Skill and Ability to :

Multitask; balance multiple, conflicting priorities.

Utilize project management tools.

Prepare system and program documentation to department standards.

Gather and analyze data, reason logically, draw valid conclusions, and make appropriate recommendations.

Resolve programming problems and recommend methods to better utilize computer resources.

Interpret and follow detailed written and oral instructions.

Prepare clear, complete, and concise reports and documents, including user-training materials.

Establish and maintain effective working relationships with staff members and clients.

Communicate effectively with people at all organizational levels.

Work under pressure, with tight deadlines, and minimal supervision; take initiative.

Research and identify resources as well as challenges.

Make oral presentations to technical and non-technical audience.

Read, interpret, and apply information from complex technical publications and documentation.

Promote and maintain a team environment.

Organize, prioritize, and schedule multi-activity workload.

Develop and evaluate technology alternatives for resolving client business problems.

A typical way to acquire the knowledge, skills and abilities listed above is :

Education : Bachelor's degree in information systems or related field; and

Experience : Both Levels :

One to two years' experience in systems analysis or computer programming in a healthcare environment.

Hospital Software Analyst II

One to two years of progressively responsible analytical experience performing a variety of information technology systems analysis, design, development, installation, implementation, or technical support duties in connection with information technology systems, healthcare related computer systems or analysis of operational methods and designing information technology systems to meet desired results in the healthcare environment.

Additional Information

CONDITIONS OF EMPLOYMENT

Natividad requires that all incumbents pass a pre-employment physical / medical assessment.

Natividad will conduct a thorough background and reference check process which includes a Department of Justice fingerprint check.

Employees who drive on County business to carry out job related duties must possess a valid CA Driver License for the class vehicle driven.

Employees must have and show their original Social Security Card and a valid CA Driver License or CA State ID prior to the first day of work.

Incumbents may be required to work all shifts, including weekends and holidays.

REQUIRED APPLICATION MATERIALS AND SCREENING PROCESS

The screening process is tentative. Should a change be made, applicants will be notified. The competitive process includes :

APPLICATION SUBMISSION : A completed Monterey County Application may be obtained from and submitted to the Natividad Human Resources Office, 1441 Constitution Blvd., Bldg. 300, Salinas, CA. 93906, or On-line applications may be submitted at www.natividad.com ; resume and license and / or certifications (if applicable) may be attached to your online application or emailed separately to : Resumes will be accepted in addition to, but not in lieu of the required application materials. For more information or to obtain regular paper application materials please contact the Natividad HR, 1441 Constitution Blvd.,(831) 783-2700, M - F, 7 : 30 a.m.- 5 : 00p.m.

QUALIFICATIONS APPRAISAL : All licenses / certificates will be verified via primary source. Completed application materials will be competitively evaluated. Please note : The initial screening for this position uses ONLY the applicant's answers to the Supplemental Questions. Screeners (who are Subject Matter Experts) are not given the application and / or resumes at this point in the process. Therefore, your answers to the Supplemental Questions are critical. The best-qualified applicants will be invited to participate further in the process.

QUALIFICATIONS ASSESSMENT : To further assess applicants' possession of required qualifications, this process may include an oral examination, pre-exam exercise, performance exam, or physical ability exam.

SPECIAL NOTES

If you believe you possess a disability that would require test accommodation, please contact the HR Analyst for Natividad at (831) 783-2711.

Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the United States.

If you are hired into this classification in a temporary position, you will not be eligible for the benefits.

INSTRUCTIONS : Responses to the Supplemental Questions below must be submitted with your application materials. Invitations to participate in the Qualifications Examination will be based on an evaluation of your application and the responses to these questions. Applications received without a Supplemental Questions Response will not be considered. A resume, letter, application, etc. will not be accepted as a substitute for a response to these questions. Please be aware that all responses will need to be substantiated by information in the education and work experience section of the application.

I have read and understand the instructions to the supplemental questions

LICENSES / CERTIFICATIONS : I understand that the position for which I am applying to MAY require that I possess specific licenses and / or certifications to be considered eligible and / or I will be required to obtain them within a specified timeframe should I be offered a position through the selection process. Additionally, I understand that it is my responsibility to provide the required license and / or certification(s) within the required timeframes. Failure to do this may result in 1) delayed start 2) withdrawal of job offer 3) notice of ineligibility and / or 4) termination from employment.

I have read and understand the details & responsibilities regarding licenses and certifications

Please describe your background, training and / or experience with Electronic Health Records ( Include type of systems, your role, facility, and length of employment)

Please describe your background, training and / or experience that demonstrates your ability to troubleshoot and resolve software issues in a healthcare setting.

Required Question

Salary : $7,860 - $10,730

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Hospital Software Analyst I/II

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