What are the responsibilities and job description for the Departmental Information Systems Specialist position at County of Monterey?
JOB
Departmental Information Systems Specialist$4,757 - $6,494 per MonthFinal Filing Date: February 14, 2025 Exam #25/43J04/01MTSUMMARY OF POSITIONThe County of Monterey Health Department, Clinic Services Bureau is seeking individuals for the position of Departmental Information Systems Specialist (DISS). The DISS acts as a resource for users of specialized automated systems (i.e. EPIC Electronic Medical Record) providing support, training, and system troubleshooting related to the use of computer applications to staff. This position will be the first point of contact for system-related issues, collaborates with vendors, Health Department IT, and County of Monterey IT to identify and resolves technical issues, and makes recommendations for process improvements based on system functionality and operational knowledge. The Eligible List established by this recruitment process may be used County-wide to fill current and future vacancies on a regular full-time, part-time, or temporary basis. This classification is part of a flexible series. Incumbents appointed at the lower level of the career series may be promoted up to the higher level of the career series subject to their meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority.
EXAMPLE OF DUTIES
Troubleshoots existing hardware and software problems.Receives and responds to user problems with microcomputers, local area networks, and telecommunications by initiating work orders for Information Technology.Trains and assists Bureau staff in the use of hardware and software systems.Communicates with vendors regarding problems and user questions.Assists in preparing technical documentation for department user technology manuals.Compiles, prepares, and distributes reports and statistics.Performs other related duties as required.Coordinates with Information Technology and may assist in the configuration and installation of microcomputers and peripherals, including the assembly and testing of new systems.Initiates repair of microcomputer equipment via a Contractor or IT.Coordinates/ implements department policies and procedures specific to computer technology.May perform installation and upgrade of microcomputer software upon coordination with IT.Maintains accurate and up-to-date inventories of microcomputer hardware and software.Assists in selection and procurement of microcomputer equipment.Acts as the department’s anti-virus coordinator and is a member of the Technology Team.To view the complete job description, please visit the Monterey County website: Departmental Information Systems SpecialistTHE SUCCESSFUL CANDIDATEWill have a proven track record demonstrating the following knowledge, skills, and abilities: Working Knowledge of: Microcomputer hardware and peripheralsOperating systems used on department’s PCsMicrocomputer softwareBasic concepts and terminology of local area networks Some Knowledge of: Internet operation and use, including browsers and file transfer protocolBureau services, functions, and terminologyCustomer service techniques Skills and Ability to: Assist in installation and troubleshoot PCs and peripheral equipmentTroubleshoot hardware and software problemsInteract effectively with staff and the publicUnderstand and follow oral and written instructionsCommunicate technical information clearly orally and in writing to a variety of computer users
SUPPLEMENTAL INFORMATION
CONDITIONS OF EMPLOYMENT: The required conditions of employment include, but are not limited to the following: Possess a valid California class C driver license and provide proof of a good driving record or be able to provide suitable transportation that is approved by the appointing authority.The Health Department will conduct a thorough background and reference check process which includes a Department of Justice fingerprint check.Be available to work a flexible schedule, including evenings, weekends, holidays, and during times of disaster and/or emergency. BENEFITS: Monterey County offers an excellent benefits package. Please visit our website to view the Bargaining Unit J Benefits Summary Sheet. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing. NOTES: As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary. APPLICATION AND SELECTION PROCEDURESApply On-Line at https://www.governmentjobs.com/careers/montereycounty, by Monday, February 14th, 2025 at 11:59 PM(PST) orHard copy applications may be obtained from and submitted during normal business hours, Monday – Friday, 8:00 AM - 5:00 PM by contacting: Monterey County Health DepartmentAttn: Human Resources Division1270 Natividad RoadSalinas, CA 93906.Phone: (831) 755-4519 Fax: (831) 775-8111 The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include: A completed County of Monterey Employment ApplicationResponses to the Supplemental Questions Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATIONMonterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Melanie Takaoka, Human Resources Analyst, at (831) 755-4550, or takaokaml@countyofmonterey.gov.
Departmental Information Systems Specialist$4,757 - $6,494 per MonthFinal Filing Date: February 14, 2025 Exam #25/43J04/01MTSUMMARY OF POSITIONThe County of Monterey Health Department, Clinic Services Bureau is seeking individuals for the position of Departmental Information Systems Specialist (DISS). The DISS acts as a resource for users of specialized automated systems (i.e. EPIC Electronic Medical Record) providing support, training, and system troubleshooting related to the use of computer applications to staff. This position will be the first point of contact for system-related issues, collaborates with vendors, Health Department IT, and County of Monterey IT to identify and resolves technical issues, and makes recommendations for process improvements based on system functionality and operational knowledge. The Eligible List established by this recruitment process may be used County-wide to fill current and future vacancies on a regular full-time, part-time, or temporary basis. This classification is part of a flexible series. Incumbents appointed at the lower level of the career series may be promoted up to the higher level of the career series subject to their meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority.
EXAMPLE OF DUTIES
Troubleshoots existing hardware and software problems.Receives and responds to user problems with microcomputers, local area networks, and telecommunications by initiating work orders for Information Technology.Trains and assists Bureau staff in the use of hardware and software systems.Communicates with vendors regarding problems and user questions.Assists in preparing technical documentation for department user technology manuals.Compiles, prepares, and distributes reports and statistics.Performs other related duties as required.Coordinates with Information Technology and may assist in the configuration and installation of microcomputers and peripherals, including the assembly and testing of new systems.Initiates repair of microcomputer equipment via a Contractor or IT.Coordinates/ implements department policies and procedures specific to computer technology.May perform installation and upgrade of microcomputer software upon coordination with IT.Maintains accurate and up-to-date inventories of microcomputer hardware and software.Assists in selection and procurement of microcomputer equipment.Acts as the department’s anti-virus coordinator and is a member of the Technology Team.To view the complete job description, please visit the Monterey County website: Departmental Information Systems SpecialistTHE SUCCESSFUL CANDIDATEWill have a proven track record demonstrating the following knowledge, skills, and abilities: Working Knowledge of: Microcomputer hardware and peripheralsOperating systems used on department’s PCsMicrocomputer softwareBasic concepts and terminology of local area networks Some Knowledge of: Internet operation and use, including browsers and file transfer protocolBureau services, functions, and terminologyCustomer service techniques Skills and Ability to: Assist in installation and troubleshoot PCs and peripheral equipmentTroubleshoot hardware and software problemsInteract effectively with staff and the publicUnderstand and follow oral and written instructionsCommunicate technical information clearly orally and in writing to a variety of computer users
SUPPLEMENTAL INFORMATION
CONDITIONS OF EMPLOYMENT: The required conditions of employment include, but are not limited to the following: Possess a valid California class C driver license and provide proof of a good driving record or be able to provide suitable transportation that is approved by the appointing authority.The Health Department will conduct a thorough background and reference check process which includes a Department of Justice fingerprint check.Be available to work a flexible schedule, including evenings, weekends, holidays, and during times of disaster and/or emergency. BENEFITS: Monterey County offers an excellent benefits package. Please visit our website to view the Bargaining Unit J Benefits Summary Sheet. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing. NOTES: As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary. APPLICATION AND SELECTION PROCEDURESApply On-Line at https://www.governmentjobs.com/careers/montereycounty, by Monday, February 14th, 2025 at 11:59 PM(PST) orHard copy applications may be obtained from and submitted during normal business hours, Monday – Friday, 8:00 AM - 5:00 PM by contacting: Monterey County Health DepartmentAttn: Human Resources Division1270 Natividad RoadSalinas, CA 93906.Phone: (831) 755-4519 Fax: (831) 775-8111 The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include: A completed County of Monterey Employment ApplicationResponses to the Supplemental Questions Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATIONMonterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Melanie Takaoka, Human Resources Analyst, at (831) 755-4550, or takaokaml@countyofmonterey.gov.
