What are the responsibilities and job description for the Vote Center Customer Service Representative (Extra Help) position at County of Orange?
Vote Center Customer Service Representative (EXTRA HELP)
***These positions are being filled immediately. All qualified applicants are encouraged to apply as soon as possible***
The Orange County Registrar of Voters (ROV) will begin accepting applications for Vote Center Customer Service Representative (Extra Help) positions on Thursday, July 8, 2021. This recruitment will be posted for a minimum of five (5) business days and will remain open on a continuous basis until the needs of the Agency are met. The first review of applications will be done on or about Monday, July 12, 2021. Please note: Only online applications will be accepted. Applications will be screened in relation to the criteria described.
These are Extra Help/temporary positions (these are NOT permanent positions). These Temporary Extra Help positions have an estimated duration of approximately 2 weeks total, including paid training.
REGISTRAR OF VOTERS
The Registrar of Voters is responsible for conducting elections in the County of Orange, the fifth largest voting jurisdiction in the United States with 1.8 million active registered voters. As of March of 2020, Orange County has a new way to vote! Vote Center voting has replaced traditional polling place voting, offering many enhanced services to voters for up to 11 days throughout the County instead of just a single election day.
This is an exciting opportunity for you to help serve your local community by working as a Vote Center Customer Service Representative.
You can find more information about the Registrar of Voters department and what we do at www.ocvote.com/votecenters
ABOUT THE POSITION
The Vote Center Customer Service Representative (Extra Help) will fill positions at Vote Center locations throughout Orange County for the September 14, 2021 Statewide Gubernatorial Recall Election. We are looking to fill these positions immediately with 3-day training starting in late July/early-August 2021 and a work commitment of an additional 6 to 13 days, mostly consecutive depending on your assignment. As a Vote Center Customer Service Representative (Extra Help) the job duties will include;
- Processing and assisting voters
- Issuing ballots
- Accepting Vote-by-Mail ballots
- Set up and take down election equipment
- Ensuring proper COVID related processes and procedures
- Other election-related tasks as assigned
This position will service areas throughout the entire County. To help identify an ideal working location, regions have been established.
Vote Center locations have been broken up into 5 regions throughout the County. If selected for one of the 5 regions, you will need to be available for assignment to any vote center within this region based on operational needed.
1. Central Orange County (Anaheim, North Tustin, Orange, Santa Ana, Tustin, Villa Park)
2. South Orange County (Aliso Viejo, Dana Point, Ladera Ranch, Laguna Hills, Laguna Niguel, Lake Forest, Mission Viejo, Rancho Santa Margarita, San Clemente, San Juan Capistrano, Silverado Canyon, Trabuco Canyon)
3. West Orange County (Cypress, Fountain Valley, Garden Grove, Huntington Beach, Los Alamitos, Seal Beach, Stanton, Westminster)
4. North Orange County (Brea, Buena Park, Fullerton, La Habra, La Palma, Placentia, Yorba Linda)
5. Central Coast Orange County (Costa Mesa, Irvine, Laguna Beach, Laguna Woods, Newport Beach)
DESIRABLE QUALIFICATIONS
The ideal candidate will possess experience with the following;
- Be able to commit to this position for approximately 2 weeks spread over a two-month period
- In addition to multiple days of remote and in person training be able to work the following schedule;
- Setup day -
- 11 day: September 2 or September 3
- 4 day: September 9 or September 10
- Voting days -
- 11 day: September 4 through September 14
- 4 day: September 11 through September 14
- Take down day - September 15
- Must be able to work overtime, including evenings and weekends to meet the needs of the department
- Patience while working witha wide variety of ages, ethnic groups and skill levels
- Ability to provide clear and concise instructions and deal courteously with the public
- Effective verbal and written communication skills
- Bilingual skills in Chinese, Korean, Vietnamese and Spanish highly desirable but not required
- Computer literate, ability to operate a laptop computer and access information using a data base
- Self-motivated and hard worker with a positive attitude
- Flexible, able to quickly adjust to tasks and assignments
- Organized and able to manage their time under heavy workloads and deadlines
- Attention to detail
- Ability to work in a face paced environment as both a team player
- Present a professional appearance and demeanor at all times while representing the department
- Ability to read and speak English
- Customer service skills that include responding to public inquiries
- Understand and follow oral and written instructions
MINIMUM QUALIFICATIONS
Click here to view the class spec/job description.
PHYSICAL, MENTAL, AND ENVIRONMENTAL REQUIREMENTS
Physical Conditions: Vision sufficient to read standard text, fine print and various handwritings and to view a computer monitor; speak and hear well enough to communicate clearly and understandably in person and over the phone; independent body mobility sufficient to stand, sit, walk, stoop and bend routinely to perform daily tasks; ability to sit for prolonged period of time; manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard and use other office equipment such as a stapler, telephone and photocopy machine. Be able to lift 40 lbs. with little to no assistance.
Mental Conditions: Possess the ability to independently reason logically to reach conclusions and decisions; possess the ability to remain calm and appropriately focused in different interpersonal situations.
Environmental Conditions: Ability to work in an office environment and work with changing priorities, deadlines and multiple assignments concurrently.
SPECIAL REQUIREMENTS
All candidates considered for this position will be required to successfully pass a background check consisting of employment history, professional references and criminal check.
RECRUITMENT PROCESS
The Registrar of Voters Administrative Services Department will screen all application materials to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition.
Application Screening | (Refer/Non-Refer)
The Registrar of Voters Administrative Services Department will screen applications and responses to supplemental questions for the minimum and desirable qualifications, to identify the most qualified candidates for the position based on the skills required to meet the needs of the Agency. After the initial screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in this competition.
Online Self-Administered Examination | (Weighted 100%)
Applicants who meet both the minimum and desirable qualifications will be invited to participate in an on-line, self–administered assessment. Please note that part of this exam will be timed. Candidates will be notified via email of this process. Only the most successful candidates will be referred to the next step in the recruitment process.
Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure.
Eligible List
Once all assessments have been completed, the Registrar of Voters Administrative Services Department will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future extra help vacancies.
HOW TO APPLY:
Only online applications will be accepted. Please include your email address on your application.
- Your application should highlight all the areas in which you have developed expertise, matching your professional experience with the specific knowledge and abilities listed.
- Apply online by clicking the “Apply” link located at the top of this announcement.
- For specific information regarding the recruitment, please contact the Registrar of Voters Recruitment Team by email at recruitment@rov.ocgov.com
EMAIL NOTIFICATION:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.
FREQUENTLY ASKED QUESTIONS:
Click here for additional Frequently Asked Questions.
encourages applicants from diverse backgrounds to apply.
Salary : $19 - $22