What are the responsibilities and job description for the Credentialed Trainer - Information Services position at County of Riverside?
About The Position
The County of Riverside's Information Services Department at Riverside University Health System seek a Credentialed Trainer to join our team in Moreno Valley.
This position is responsible for providing training in clinical technical applications and other assigned roles, both in a classroom setting and through hands-on, elbow-to-elbow support. The trainer will collaborate with end users to assess training needs and troubleshoot issues with clinical applications. Additionally, the trainer will assist the team in department performance improvement initiatives related to training and end user support.
* Must complete an Electronic Health Records system (EHR) Credentialing Program and obtain a passing score on the Credentialed Trainer (CT) Credentialing Panel for the assigned module within six (6) months of hire.*
Schedule
9/80 Friday
The standard schedule for this position is on weekdays during the day shift, but occasional weekend and evening shifts may be necessary to support go-live events. A two-week notice will be provided for any such shifts. Remote work is not an option at this time.
Desired Qualifications
Examples Of Essential Duties
OPTION I
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. (Job-related course work from an accredited college, university, or trade school in adult learning/education, computer science, computer information systems, information management, or a related field to the assignment is preferred.)
Experience: One year of providing training and technical assistance in the use of an electronic health record software system/solution in a hospital or healthcare organization.
OPTION II
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. (Job-related course work from an accredited college, university, or trade school in adult learning/education, computer science, computer information systems, information management, or a related field to the assignment is preferred.)
Experience: One year of planning, organizing and conducting staff development or training for a large and diversified staff in a commercial, industrial, educational, or governmental organization. (Experience in a healthcare setting is preferred.)
Drivers License And Auto Insurance Required.
SUPPLEMENTAL INFORMATION
For questions regarding this recruitment please contact the recruiter, Jill Eastman at JEastman@rivco.org
________________________________________________________________________________________
APPLICATION INFORMATION
Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
The County of Riverside's Information Services Department at Riverside University Health System seek a Credentialed Trainer to join our team in Moreno Valley.
This position is responsible for providing training in clinical technical applications and other assigned roles, both in a classroom setting and through hands-on, elbow-to-elbow support. The trainer will collaborate with end users to assess training needs and troubleshoot issues with clinical applications. Additionally, the trainer will assist the team in department performance improvement initiatives related to training and end user support.
* Must complete an Electronic Health Records system (EHR) Credentialing Program and obtain a passing score on the Credentialed Trainer (CT) Credentialing Panel for the assigned module within six (6) months of hire.*
Schedule
9/80 Friday
The standard schedule for this position is on weekdays during the day shift, but occasional weekend and evening shifts may be necessary to support go-live events. A two-week notice will be provided for any such shifts. Remote work is not an option at this time.
Desired Qualifications
- Experience in the inpatient hospital setting working with Epic
- Experience with teaching and training
Examples Of Essential Duties
- Conduct trainings in the operation and use of software and application systems to staff.
- Assist in preparing and updating classroom materials including lesson plans and curriculums; inform and train users on software and application operations in a classroom environment; provide recommendations on classroom training design, user support needs, or customer satisfaction.
- Maintain technical documentation and procedures for using and navigating software and application systems.
- Consult with users on the use of technology, products, and services in the classroom; administer tests on the information provided to users.
- Assist in the ongoing development of course curricula and the training materials for end users; collaborate with computer training business partners to maintain effectiveness of training programs.
- Monitor trouble calls/resolution information; follow-up with end users to ensure timely response and resolution of system issues.
- Troubleshoot and coordinate resolutions to system problems; troubleshoot software problems and assist users in reporting issues outside of training scope to Information Services or an Application Analyst.
- Review software products and applications, system solutions, and workflows; test software and applications.
- Inform and instruct users in software operation; analyze and make recommendations on response time, training design, user support needs, or customer satisfaction.
- Provide support to operational staff during go-live and post-live implementations as assigned; provide in-service training for assigned areas.
OPTION I
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. (Job-related course work from an accredited college, university, or trade school in adult learning/education, computer science, computer information systems, information management, or a related field to the assignment is preferred.)
Experience: One year of providing training and technical assistance in the use of an electronic health record software system/solution in a hospital or healthcare organization.
OPTION II
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. (Job-related course work from an accredited college, university, or trade school in adult learning/education, computer science, computer information systems, information management, or a related field to the assignment is preferred.)
Experience: One year of planning, organizing and conducting staff development or training for a large and diversified staff in a commercial, industrial, educational, or governmental organization. (Experience in a healthcare setting is preferred.)
Drivers License And Auto Insurance Required.
SUPPLEMENTAL INFORMATION
For questions regarding this recruitment please contact the recruiter, Jill Eastman at JEastman@rivco.org
________________________________________________________________________________________
APPLICATION INFORMATION
Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
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