What are the responsibilities and job description for the Electronic Health Record Analyst II – EpiCare Ambulatory - Limited Term (Open) position at County of San Mateo?
There are currently several limited term vacancies in the Health IT Division located in South San Francisco or San Mateo, CA, but may travel/drive throughout the county to perform duties of the job. This position is currently a hybrid position with both on-site and remote work. The candidate must establish residency in California by the start of employment.
The duties of the position may include, but are not limited to, the following:
- Collect, analyze, and document business operations and workflows.
- Meets with department customers to assess EHR requests and provide guidance on how to detail business needs.
- Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.
- Coordinate security workgroups, ensure integrity of the system’s security infrastructure, and provision security for users.
- Serve as the first point of contact for users, customers, and vendors on EHR-related issues; troubleshoot problems and respond to inquiries.
- Support assigned interfaces and ensures that interfaces meet the needs of end users.
- Perform a variety of analytical duties in the design, implementation, and maintenance of EHR information systems or applications.
- Implement testing requirements and process, facilitate end user testing, hardware testing, and maintain test environments.
- Participate in the evaluation of new module releases, test new modules and system upgrades.
- Install or upgrade software applications; and troubleshoot software and application related problems.
- Interact with end users and vendors on project design issues and work to resolve vendor production support issues.
- Respond to customer/user questions and concerns and recommend solutions as needed.
- Provide onsite support during go-lives and system upgrades.
- Participate in developing and/or lead training programs, curriculum and lessons including preparing training materials.
- Keep trainers abreast of new functionality and system changes.
- Analyze data conversion needs.
- Ensure test scripts have been created, reviewed, and updated to reflect proposed workflow solutions.
- Troubleshoot basic user or system problems, address end user questions, and at the II level, provide on-call support on a rotating basis.
- Analyze new functionality in new releases to identify impact, make recommendations and review and test changes.
- Participate in disaster recovery measures.
- Ensure quality assurance processes are followed, including change management and testing efforts.
The ideal candidate will possess:
- Epic certification in Ambulatory and work experience.
- Advanced expertise working with electronic health records.
- Experience working in a healthcare setting, preferably government county health.
- Experience in lifecycle management from project through implementation and troubleshooting.
- Experience in implementation of new application systems.
- Demonstrated exceptional customer service skills.
- Experience in providing consultation services to customers/end-users, with ability to document business and technical problems, and identify requirements.
- Excellent written and verbal communication skills with internal and external stakeholders to ensure needs are met.
- Ability to establish and maintain effective working relationships with those encountered on the job.
- Self-starter with the ability to work independently and as a member of a team.
- Excellent time management skills and ability to set priorities and adjust to meet deadlines.
- Experience working in a diverse work environment including with staff who provide the care and services for patients/clients.
- Adept at learning and applying newly acquired skills on the job.
Epic certification in one of the modules within the following areas is required:
- Ambulatory
This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
Information for current county employees: Current and regular San Mateo County Employees who are interested in this assignment must submit an application and compete in the recruitment process. If you are successful in the recruitment and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is "as is" and non-negotiable.
Knowledge of:
- Electronic health record systems, specifically Epic software applications.
- Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables.
- Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows.
- Customer service principles.
- Policies, procedures, and business operations.
- Principles and procedures in project management and project management methodologies.
Skill/Ability to:
- Interact with and work collaboratively with multidisciplinary teams.
- Learn and retain knowledge of all assigned applications.
- Troubleshoot application issues and system errors.
- Multi-task complex work assignments.
- Follow standards for naming and number conventions and security classifications.
- Configure, implement, maintain, and evaluate Epic modules and platform.
- Design, modify, and implement testing process.
- Create security classification templates.
- Communicate effectively, both orally and in writing.
- Prioritize effectively and manage time efficiently.
- Lead meetings and resolve conflicts.
- Perform under pressure with tight deadlines.
- Become cross-functional in one or more applications.
- Motivate key process stakeholders.
- Travel outside the County for training.
Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
- Two years of information technology support experience in a healthcare operation setting, including at least six months of Epic user support experience.
License/Certification:
EHR Analyst II: (1) Epic Certification in Ambulatory module; and (2) maintain Epic training credentials through Epic's Continuing Epic Education (CEE) program with additional training that must be completed to maintain certifications, proficiencies, and badges.
This is a limited term recruitment. Anyone may apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.San Mateo County Health will screen materials after the recruitment closes. San Mateo County Health will contact qualified candidates directly for a departmental interview. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the “Apply” button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form. A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.
This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement.
Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.
Tentative Recruitment Schedule
Final Filing Date: Continuous
About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
Talent Acquisition Analyst: Sarah Huynh (01302025) (Electronic Health Record Analyst II V401)
Salary : $129,522 - $161,866
