What are the responsibilities and job description for the Electronic Health Record Analyst II - Optime/Radiant - Limited Term (Open) position at County of San Mateo?
San Mateo County Health is seeking well-qualified individuals for the position of Electronic Health Record Analyst II - Optime/Radiant - Limited Term to, under supervision, provide direct application support and user training for SMC Health’s electronic health record (EHR) system; direct, install and maintain EHR applications and related security and interface; support the design, development, implementation, testing, update, integration and maintenance of system configuration, set-up and application tables; determine user, system and application needs and evaluate solutions to address needs; provide data analysis, report development, and technical assistance to system users; and perform related duties as required.
There are currently several limited term vacancies in the Health IT Division located in South San Francisco or San Mateo, CA, but may travel/drive throughout the county to perform duties of the job. This position is currently a hybrid position with both on-site and remote work.
The duties of the position may include, but are not limited to, the following:
- Collect, analyze, and document business operations and workflows.
- Meets with department customers to assess EHR requests and provide guidance on how to detail business needs.
- Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.
- Coordinate security workgroups, ensure integrity of the system’s security infrastructure, and provision security for users.
- Serve as the first point of contact for users, customers, and vendors on EHR-related issues; troubleshoot problems and respond to inquiries.
- Support assigned interfaces and ensures that interfaces meet the needs of end users.
- Perform a variety of analytical duties in the design, implementation, and maintenance of EHR information systems or applications.
- Implement testing requirements and process, facilitate end user testing, hardware testing, and maintain test environments.
- Participate in the evaluation of new module releases, test new modules and system upgrades.
- Install or upgrade software applications; and troubleshoot software and application related problems.
- Interact with end users and vendors on project design issues and work to resolve vendor production support issues.
- Respond to customer/user questions and concerns and recommend solutions as needed.
- Provide onsite support during go-lives and system upgrades.
- Participate in developing and/or lead training programs, curriculum and lessons including preparing training materials.
- Keep trainers abreast of new functionality and system changes.
- Analyze data conversion needs.
- Ensure test scripts have been created, reviewed, and updated to reflect proposed workflow solutions.
- Troubleshoot basic user or system problems, address end user questions, and at the II level, provide on-call support on a rotating basis.
- Analyze new functionality in new releases to identify impact, make recommendations and review and test changes.
- Participate in disaster recovery measures.
- Ensure quality assurance processes are followed, including change management and testing efforts.
The ideal candidate will possess:
- Epic certification and work experience; Optime and or Radiant preferred.
- Advanced expertise working with electronic health records.
- Experience working in a healthcare setting, preferably government county health.
- Experience in lifecycle management from project through implementation and troubleshooting.
- Experience in implementation of new application systems.
- Demonstrated exceptional customer service skills.
- Experience in providing consultation services to customers/end-users, with ability to document business and technical problems, and identify requirements.
- Excellent written and verbal communication skills with internal and external stakeholders to ensure needs are met.
- Ability to establish and maintain effective working relationships with those encountered on the job.
- Self-starter with the ability to work independently and as a member of a team.
- Excellent time management skills and ability to set priorities and adjust to meet deadlines.
- Experience working in a diverse work environment including with staff who provide the care and services for patients/clients.
- Adept at learning and applying newly acquired skills on the job.
Epic certification in one of the modules within the following areas is preferred:
- Inpatient/Ancillary (e.g., Radiant, Optime, ASAP, Clin Doc, EpicCare Inpatient, Beaker, Lumens, Willow).
Qualifications
Knowledge of:
- Electronic health record systems, specifically Epic software applications.
- Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables.
- Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows.
- Customer service principles.
- Policies, procedures, and business operations.
- Principles and procedures in project management and project management methodologies.
Skill/Ability to:
- Interact with and work collaboratively with multidisciplinary teams.
- Learn and retain knowledge of all assigned applications.
- Troubleshoot application issues and system errors.
- Multi-task complex work assignments.
- Follow standards for naming and number conventions and security classifications.
- Configure, implement, maintain, and evaluate Epic modules and platform.
- Design, modify, and implement testing process.
- Create security classification templates.
- Communicate effectively, both orally and in writing.
- Prioritize effectively and manage time efficiently.
- Lead meetings and resolve conflicts.
- Perform under pressure with tight deadlines.
- Become cross-functional in one or more applications.
- Motivate key process stakeholders.
- Travel outside the County for training.
Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
EHR Analyst II: Two years of information technology support experience in a healthcare operation setting, including at least six months of Epic user support experience.
License/Certification
EHR Analyst II: (1) Epic Certification in one module; and (2) maintain Epic training credentials through Epic's Continuing Epic Education (CEE) program with additional training that must be completed to maintain certifications, proficiencies, and badges.
For internal candidates applying for EHR Analyst II during initial training/certification phase of the County Epic project: Epic Certification in one module determined by Health IT management by date set forth in the Epic Project Training schedule. (This substitution language will be sunset at end of Epic implementation.)
Application/Examination
If you are interested in being considered for this limited term position the following items must be submitted via e-mail:
- Cover letter with responses to Supplemental Questions (maximum of 2 pages)
- Copies of current Epic certifications or certification reference information
- Resume
Supplemental Questions:
- This position prefers current Epic certification in Optime or Radiant. Do you meet this requirement? Be sure to submit copies with your application materials.
- Describe your experience working as a Health IT application analyst. Be sure to discuss any experience in healthcare and with electronic health records in an analyst role. For each experience include a) your role; b) your responsibilities; c) the setting/work environment; and d) length of time in position.
- Describe your experience working as a Health IT Analyst on Epic (or similar EHR) implementation projects. Be sure to discuss any projects in healthcare and/or electronic health records. For each experience include a) your role; b) your responsibilities; c) the size and scope of the project; d) communication with internal/external stakeholders; and e) the outcome(s).
Please include the words "Electronic Health Record Analyst II Application Submission" in the subject line of email submission. All submitted materials must be in a Word or PDF format.
Please submit the above listed materials via email to:
Eddie Lau, Manager- San Mateo County Health Information Technology
elau@smcgov.org
Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.
Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.
NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions, Epic certifications and a resume) will not be considered.
About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
