What are the responsibilities and job description for the Help Desk/Documentation Specialist position at County of Sullivan?
The Sullivan County Division of Information Technology Services is seeking to fill the following position:
HELP DESK/DOCUMENTATION SPECIALIST
This position serves as the initial point of contact for troubleshooting hardware and software issues within the County. The incumbent is responsible for assistance in problem recognition, research, isolation, resolution and follow-up steps. This position requires experience and understanding of the Information Systems (IS) environment. Work involves tracking equipment failures, maintaining hardware and related component inventories and performing routine software modifications. Work is performed under the supervision of the Help Desk/Documentation Coordinator, Chief Information Officer or designee with some leeway for independent judgment in resolving fewer complex problems involving the use of the help desk
system.
MINIMUM QUALIFICATIONS: Either
(A) Graduation from a regionally accredited college or university or one accredited by the
New York State Board of Regents with an Associate’s Degree or higher in Computer
(B) Science or a related field and two (2) years of experience in the support of PC hardware and software in a large enterprise environment with personal computers and network servers, including troubleshooting and resolving problems in the areas of word processing, spreadsheets, telecommunications and electronic mail, including or supplemented by six (6) months of experience in a position involving complaint
resolutions; or
(C) Graduation from high school or possession of a high school equivalency diploma and four (4) years of experience as defined in (A) above, including or supplemented by six (6) months of experience in a position involving complaint resolutions; or
(D) An equivalent combination of training and experience as described in (A) and (B) above.
SPECIAL REQUIREMENTS FOR APPOINTMENT: Must possess and maintain a valid driver’s license; ability to safely lift and carry fifty (50) pounds.
SALARY: Entry: $46,275.00 Full: $48,710.00
MUST APPLY ONLINE AT: https://sullivan-portal.mycivilservice.com/jobopps
This is a competitive class position subject to Civil Service Examination.
EEO/AA Employer M/F/D/V
Job Type: Full-time
Pay: $46,275.00 - $48,710.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $46,275 - $48,710
