Systems & Procedures Analyst I/II

Consult with departmental personnel while conducting studies on the feasibility of converting recordkeeping systems to automated processing methods; Analyze existing departmental operations in the development of new systems and procedures; Recommend improvements in operations and administration; Design flow charts and diagrams to indicate essential operations to be performed from the initial stages to completion of manual or automated jobs; Study current procedures to determine if combinations of processes or additional instructions would achieve greater flexibility, better utilization or more effective results; Give technical advice to computer specialists or other staff in the development and implementation of new or automated operations; Coordinate implementation of the system and procedure application design for departmental operations; Analyze system malfunctions and implement solutions; Prepare reports, instructions and memoranda; Level II: Conduct feasibility and cost studies for conversion to/or implementation of new hardware or software applications; convert recordkeeping systems to automated processing methods and/or identify business analysis needs to provide current and predictive views of business operations; Analyze existing departmental operations in the development of new systems and procedures to ensure adherence by monitoring system performance documentation and evaluating user feedback; Develop, validate, test, document, and support, standardized and/or customized reports from the customer’s database to help optimize operational processes; Recommend improvements in operations and administration; Provide technical advice to computer specialists or other staff in the development and implementation of new or automated operations; Analyze, diagnose, and resolve hardware and software malfunctions and implement solutions; Identify and obtain data needed to perform analysis and extract.

Education Equivalency: Job-related experience may substitute for the required education on a year-for-year basis up to a maximum of two (2) years).

 

Experience: One (1) years of responsible experience in systems analysis or data processing, at an administrative support level. Level II: Two (2) years of responsible experience in system/data analysis or data processing, at an administrative support level.

Knowledge of: Principles and practices in administration including systems analysis, organization, statistical and planning analysis; Organizational and management analysis methods; Computer systems and their capabilities; Use of personal computers and peripheral equipment; Principles, capabilities, and limitations of electronic data processing systems; Various types of software programs such as word processing, spreadsheet and data base programs; Modern office methods, forms and equipment; Management information systems terminology; Methods used in flow charting and diagramming system studies; Math sufficient to perform statistical analysis of data gathered; Research and report writing methods; Level II: Database structure and relationships, and understanding of schema and database dictionaries; System design, modification, and documentation techniques.

Skill/Ability to: Work and communicate effectively with people of various education and socioeconomic backgrounds by respecting beliefs, interpersonal styles and behaviors of both clients and co-workers; Operate contemporary office equipment inclusive of computer, keyboard, and all applicable electronic equipment; Develop systems and procedures, such as computer equipment applications, to ensure an efficient and effective flow of departmental information and records; Apply the principles and techniques of systems analysis, administration and management analysis to the gathering, organizing and interpretation of data; Develop recommendations and assist in implementing solutions to problems; Prepare clear, concise reports, instructions and procedures using correct grammar, punctuation and spelling; Verbally present complex instructions and procedures to employees; Read and understand technical material such as computer manuals; Convey instructions and procedures, and train staff in computer systems usage; Maintain effective working relationships with co-workers, other departments, state agencies, and outside organizations; Adjust to changes in work assignments; Retain and recall factual information; Follow verbal and written instructions and coordinate work with others. Level II: Design reports using various report writing software packages.