Case Manager I- Life Skills Coach

POSITION: CASE MANAGER – LIFE SKILLS COACH COMMUNITY-BASED CARE MANAGER

Full-Time, 80 hours per pay

DEPARTMENT: COMMUNITY SUPPORT SERVICES

Troy A. Wood Human Services Complex; Franklin, PA

PAY GRADE: HUMAN SERVICE NON-EXEMPT PAY GRADE 1

$16.12/hr.

HS STEP PLAN: Orange Steps

Successful completion of training requirements provides pay increases

at 18, 36 and 54 months!

OVERALL OBJECTIVE OF JOB

To implement daily operations of the Life Coach Program. Work with participants through a holistic approach to the individual’s needs and care through education, engagement, assessment, and linkages that will identify and address Social Determinates of Health (SDoH) barriers, improve physical/behavioral health outcomes and encourage the use of preventative services. To work as a life coach/community-based care manager with individuals who are struggling in their efforts to build a sustainable life by supplying assistance with addressing and/or warm handoffs to community providers to mitigate SDoH needs and other complex needs.

ESSENTIAL FUNCTIONS OF THE JOB

1. Conducts comprehensive assessments to determine needs of clients.

2. Provides support to assigned group of individuals.

3. Advocates for and empowers clients.

4. Develops and implements plans for adults based on assessed SDoH needs and strengths. Conducts warm handoffs and/or directly addresses barriers.

5. Maintains daily documentation, data reporting, service planning, and case noting as required by program policies.

6. Works with community partners and businesses to help participants overcome barriers.

7. Assists participants in finding adequate transportation, including when eligible for car allotment, contact with dealers, accompanying client when appropriate and ensuring participants will have reviewed all materials related to car care.

8. Participates in team case management sessions with participants and team members as needed.

9. Provides procedure guidance to participants for special allowance from the County Assistance Office. Makes sure the documentation is adequate and submitted timely.

10. Mediates and defuses problems, is proactive in prevention of escalation of situations.

11. Assists with enrollment into GED classes, tutoring programs, and job training programs for participants including maintaining excellent communication with community partners.

12. Maintains a confidential work area and assures that each referral is treated equally, receiving individualized and confidential meetings with instructors/case manager/staff.

13. Follows HIPAA guidelines including but not limited to talking with clients in a private closed-door location; ensures paperwork/materials with personal identifiers are secured at all times, and ensures participant signature of appropriate releases and agreements, as needed.

14. Immediately reports any participant/staff injuries, conflicts, complaints and accidents to the Program Supervisor.

15. Assists with SDoH needs, barriers and other complex needs, linkages to natural support; assists with benefits as applies to each individual need.

16. Maintains accurate documentation. Prepares reports and other paperwork within timeframes mandated by federal or state regulation and/or county policy.

17. Travels frequently and makes home visits and community visits as necessary.

18. Completes necessary filing and maintenance of records.

19. Utilizes computer to document all casework activities. Uses other office equipment such as fax machine, scanner, etc., as needed.

OTHER DUTIES OF THE JOB

1. Attends staffing, training and other meetings as required.

2. Performs other job-related work as required.

SUPERVISION EXERCISED

None

SUPERVISION RECEIVED

Receives continuous instruction and regular supervision from the Senior Program Specialist Human Services in regard to daily work duties.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

1. Must be able to speak and understand the English language in an understandable manner in order to carry out essential job duties.

2. Must possess effective communication and interpersonal skills.

3. Must possess initiative and problem-solving skills.

4. Must possess ability to function independently, have flexibility and the ability to work effectively with clients, co-workers and others.

5. Must possess ability to maintain confidentiality in regard to consumer information and records.

6. Must possess the ability to make independent decisions when circumstances warrant such action.

7. Must possess the technical knowledge of operating personal computers and other office equipment.

8. Must possess a valid Pennsylvania Driver’s License and daily access to reliable transportation. Travel will be throughout the county to complete assessments, monitor conditions, and provide interventions in client homes within the county.

9. Must understand and comply with all mandatory reporting requirements of CYS.

10. Must possess the principles and practices used in social service work, and the ability to apply those principles and practices within the scope of the position.

11. Must possess knowledge of social, economic and health problems and resources and be able to interact effectively with said resources on the client’s behalf.

12. Must possess the ability to conduct thorough, complete assessments using prescribed instruments.

13. Must possess ability to plan and organize work and prepare adequate records and reports.

14. Must possess ability to practice organizational and stress management skills and to practice use of good judgment.

15. Must possess the ability to deliver and evaluate appropriate services to consumers and to monitor the effectiveness of such services.

16. Must possess some technical knowledge of operating personal computers and related software, or ability to learn and operate with reasonable accuracy and speed.

17. Must possess ability to interpret regulations, policies and procedures, and apply them accordingly.

18. Must possess the ability to work with persons who have physical, mental, or emotional disabilities, who are economically disadvantaged and may be involved in the court system, and advocate on their behalf.

19. Must be able to interact effectively with internal agency staff, state department staff, counselors, provider agencies, attorneys, and court.

20. Must possess ability to make accurate observations and documentation of same in regard to clients’ needs and make determinations needs.

21. Must possess ability to provide structured and unstructured life skills instructions and guidance to clients as needed.

22. Must have knowledge of community and job resources of Venango County.

QUALIFICATIONS

EDUCATION/EXPERIENCE

Associate’s degree majoring in the social welfare field and 3 years of professional vocational/employment work experience; or Bachelor’s degree majoring in social welfare and 1 year of professional vocational/employment work experience; or Bachelor’s degree in an unrelated field with at least 12 credits in social welfare and 2 years of professional vocational/employment work experience.

· Must work in conjunction with employer to apply for Act 34 PA State Police Criminal History, Act 151 PA Child Abuse and FBI clearances prior to employment. Clearances currently possessed that are less than 4 years old will be accepted until new clearances are available. All clearances must reflect acceptable results.

· Must not appear on Preclusion Lists as defined by “Pennsylvania’s Medical Assistance Bulletin 99-11-05 Provider Screening of Employees and Contractors for Exclusion from Participating in Federal Healthcare Programs.”

· Must successfully complete pre-employment drug screening.

HOW TO APPLY

All interested, qualified individuals should contact Human Resources at 814-432-9551. A Venango County internal application is required.

DEADLINE TO APPLY: FRIDAY, OCTOBER 18, 2024 AT 4:00 P.M.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

VENANGO COUNTY IS A DRUG-FREE WORKPLACE.

APPLICANTS WHO REQUIRE SPECIAL ACCOMMODATIONS DUE TO A DISABILITY SHOULD CONTACT 814-432-9552 FOR ASSISTANCE.

Job Type: Full-time

Pay: $16.12 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Education:

• Associate (Preferred)

Work Location: In person

Salary : $16