Administrative / Modification Unit Worker

Job Summary

Responsible for carrying out the Administrative Order process of the Domestic Relations Section and responsible for providing exceptional customer service to the public, other County/Court departments, attorneys, employers, and co-workers.

All duties are done in compliance with State law and rule and meet the requirements of PACSES (Pennsylvania Child Support Enforcement System) and Domestic Relations procedures as well as local Court policies and procedures. This is a bargaining unit position.

About Us

Located in south-central Pennsylvania, York County Government offers many exciting and challenging opportunities to learn and grow in a career while making a difference in the lives of York County residents. Each County department meets a unique need in the community and provides an opportunity for both professional growth and personal satisfaction. York County offers a competitive wage and benefit package.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complete preliminary work on daily referrals to unit, including evaluating the case for holds, termination of income attachment and sending questionnaire/correspondence to clients/other support related agencies requesting information or verification of certain events or requesting that certain actions be taken.
• Monitor cases for replies from parties, attorneys or other support agencies by specified deadlines. Based on replies, or lack thereof, take the next appropriate action.
• Prepare and process administrative orders of termination, reinstatement, credits, incoming registrations, incoming transfers and closures of York interest within 15 days of the date that sufficient information is in the working file to take the necessary action.
• Carry out federal case closure process in qualified cases.
• Carry out the pro-active emancipation process utilized by York County Domestic Relations.
• Review remaining loose mail at the end of each work day to ensure holds, if necessary, are placed on accounts as soon as possible.
• Complete all follow-up work necessary after the entry of an administrative order.
• Make weekly referrals to the establishment supervisor on cases where non-monetary orders or suspensions due to incarceration may be entered.
• Complete the modification fee process during weekly assigned coverage.
• Respond promptly and appropriately to all telephone inquiries.
• Attend periodic trainings about PACSES, the support system or other relevant topics to enhance work performance.
• Complete monthly file maintenance assignments.
• Demonstrate proficiency with general, duty-specific and duty-related portions of the PACSES system.
• Carry out required Case File Maintenance System tasks to ensure ease of file location for all office workers.
• Maintain and submit required monthly statistical reports on work activity.
• Comply with all computer and office security and safety procedures and confidentiality.
• Other reasonable duties as assigned by supervisor requirements.

Essential Requirements

ESSENTIAL REQUIREMENTS

• Must possess a high school diploma or equivalent.
• Strong organizational and time management skills.
• Must possess the ability to complete tasks within established time frames.
• Must possess an excellent command of the English language, effective written and verbal communication skills and the ability to interact in a congenial and responsible manner in person and by phone.
• Ability to set up and type correspondence and forms, tables, schedules, etc. using a personal computer word processing program and/or typewriter as necessary.
• Ability to learn general principles and procedures/duties and extend those guidelines to cover a variety of case situations.
• Must possess excellent customer service skills.
• Must be able to perform mathematical calculations such as addition, subtraction, multiplication, division, percentages, proportions, etc. either manually or using a calculator.
• Familiarity with the operation of office equipment such as, but not limited to: computer, fax machine, copier.
• Ability to readily adapt to change.
• Must pass a Criminal Background Investigation.
• Must pass a Drug Test.

Requirements are representative of minimum knowledge, skills, and abilities. To perform this job successfully, the incumbent will possess the ability or aptitude to perform each duty proficiently, and comply with Court and County policies and procedures as outlined in the Court and employee handbooks. Work performance is evaluated, in part, on the basis of EEO performance.

Contact Details

If you have any questions, please contact the county's Department of Human Resources at ychr@yorkcountypa.gov.