Deputy Director - 911

POSITION SUMMARY

Under the direction of the Director, the Deputy Director will act as the second-in-command and assist the Director in overseeing and managing a 9-1-1 emergency telephone/digital radio system and centralized emergency dispatch center that is responsible for dispatching all police, fire and EMS services. This position will have direct oversight of the 9-1-1 Radio Communications Systems specifically Public Safety 2-way radio communications and microwave radio networks. The Deputy Director assists in the planning, organizing, staffing and directing the day-to-day operation of the County’s Department of Emergency Services. This employee is responsible to review, coordinate, and utilize all available resources for the efficient operations with technical needs and advances. Work is carried out under the direct supervision of the 911 Director, within the framework of well defined polices and procedures. Independent judgment is exercised in the performance of job duties. This position involves the development of new guidelines and techniques, establishing criteria or developing new information where guidelines may not exist for all situations and considerable independent judgment, personal discretion, and resourcefulness are needed to interpret circumstances, and to make decisions in major areas where there may be uncertainty in approach, methodology, and interpretation. Additionally, the individual develops and maintains the direction and growth of the departmental technology issues and assists the department management team in budgeting for technology procurement.

ESSENTIAL REQUIREMENTS

• Requires a minimum of ten (10) years prior 911 technical/supervisory experience or a four-year degree within the field of communications or a similar discipline from an accredited college or university with a minimum of five years of 911 technical/supervisory experience.
• Continuous professional improvement with reviews of technological advancements in the field of Emergency Communications/Public Safety communications.
• Knowledge of the operations of the various public-safety agencies.
• Must obtain PEMA Certification - 911 Supervisor level or higher.
• Fluent in the Microsoft Office Suite and Visio.
• Ability to facilitate meetings effectively and efficiently.
• Advanced knowledge of federal, state and local legislation, regulations, and ordinances relevant to the department.
• Advanced knowledge of the procedures, policies, practices, and fields of knowledge specific to the department.
• Advanced interpersonal skills necessary to develop and maintain effective and appropriate working relationships with customers, co-workers, and representatives of other agencies.
• Knowledge of applicable policies and procedures governing the hiring, employment and separation of employees.
• Skill in assigning, prioritizing, monitoring, and reviewing work assignments
• Skill in mentoring and training employees with varying educational backgrounds and aptitudes
• Skill in crisis management, including the management of critical incidents
• Ability to take initiative and drive organizational excellence
• Ability to develop and implement managerial policies and prioritize the needs of the department
• Ability to develop and execute strategic plans, champion and manage change, and articulate County leadership’s priorities
• Ability to think analytically and apply sound judgment, solve problems, make effective decisions, and act with integrity
• Ability to accurately organize and maintain paper documents and electronic files
• Ability to maintain the confidentiality of information and professional boundaries
• Ability to use County resources effectively and efficiently
• Knowledge of IP Network topologies and protocols
• General knowledge of sophisticated radio equipment

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works with the Director to identify and correct operational deficiencies.
• Must have the capacity to recognize new issues, technologies and potential challenges to the stability and sustainability of the public switch telephone network, the integrity of confidential databases, and connectivity of mobile data as well as automatic vehicle location.
• Establish operating procedures to enhance the day-to-day operations of technical services team.
• Review computer system anomalies and advise staff and users of appropriate corrective action.
• Supervises the complaint investigation process. Works directly with the departments Customer Service/Quality Control Specialist.
• Plan, design, develop, acquire, construct and install multiple centralized systems hardware, software and facilities, such as computer networks, geographic information, radio programming and communications to ensure quality, functionality and compatibility.
• Formulate and recommend long and short-term plans and strategic and operational policies for design and implementation. These plans must meet the requirements in conjunction with the standard set forth by the County of York, Pennsylvania
• Organize, implement, direct and control efficiency and effectiveness of designated operations and services within the limits of available resources
• Ability to appropriately and effectively represent the County at a variety of community events and activities in support of positive public relations initiatives and develop liaison relationships between the community and the County.
• Investigate upgrades to computer system hardware and software for future implementation.
• Review and recommend new or useful major vendor or third-party hardware and software.
• Oversee all major projects with the technical services department. Delegate individual projects to team members and monitor overall status to ensure project successfully completed.
• Responsible for network monitoring and core file server operations. This includes maintenance schedules for all computer systems, telephone networks, radio systems, Mobile Communications Unit and MDC systems within the Department of Emergency Services.
• Familiarity with Computer-Aided Dispatch (CAD) systems and the ability to maintain the integrity of the system, including but not limited to hardware, software applications and secondary interfaces.
• Acts in lieu of the Director when s/he is unavailable

Job Type: Full-time

Pay: From $56,100.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $56,100