What are the responsibilities and job description for the Process Implementation Coordinator position at County Of York?
Job Summary
This position is responsible for ensuring positive interactions for all York County voters with the Voters/Elections office by promoting excellent customer service and professional development and distribution of information. Coordinates general day to day operations of the office with a long-term goal of supervisory responsibility. Assists other departments as requested with continuous improvement.
About Us
Located in south-central Pennsylvania, York County Government offers many exciting and challenging opportunities to learn and grow in a career while making a difference in the lives of York County residents. Each County department meets a unique need in the community and provides an opportunity for both professional growth and personal satisfaction. York County offers a competitive wage and benefit package.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manages the daily interactions of staff with external and internal constituents.
- Ensures excellent customer service through coordination of training, monitoring and providing feedback to staff.
- Answers inquiries, provides information and resolves complaints regarding election operations and logistics.
- Responsible for implementation and maintenance of tracking system for telephone/web/in-person inquiries.
- Develops, recommends and implements improved communications and work processes.
- Ensures cross-training of all Elections staff.
- Assists with obtaining additional staff from temp agencies and other departments in preparation for and on Election Day.
- Designs a variety of materials including electronic presentations, flyers, pamphlets, bulletins, training materials, newsletters, posters, signage, forms, etc.
- Maintains accurate inventory of all supplies, ensures adequate inventory and organizes preparation of supplies in advance of Election Day.
- Develops and maintains working relationships on the local level with all County of York departments.
- Professional and courteous demeanor.
- Perform other duties and assists with projects as assigned.
Condition of employment. York County Policy GI 5.3, Political Activity- Code of Conduct requires that due to the need to handle all operations in a nonpartisan manner, all employees of the Voter Registration/Elections Office are prohibited from engaging in any organized political activity or in any political contributions. This includes but is not limited to running for any political office, participation in any election campaign and/or political function, membership in any political club, association or society and signing or circulating petitions for individuals running for political office.
Essential Requirements
ESSENTIAL REQUIREMENTS
- Bachelors’ degree or equivalent knowledge/experience in Business Administration, Public Administration, Political Science or similar field.
- Strong writing, and computer skills (including proficiency in Microsoft Excel, Publisher, Outlook, Word and Social Media platforms).
- Must have strong organizational and communication skills.
- Leadership Skills including ability to team build and supervise staff.
- High attention to detail necessary.
- Ability to manage multiple priorities at once.
Contact Details
If you have any questions, please contact the county's Department of Human Resources at ychr@yorkcountypa.gov.
York County embraces diversity in our community and workforce, and is an Equal Opportunity Employer. All hiring, promotions, demotions, training, and other opportunities are based on qualifications and without regard to race, creed, color, national origin, gender, religion, age, or disability.
Salary : $46,898
